We're sorry to hear that the Coffee Center® 2-IN-1 Coffeemaker SS-16 did not meet your expectations. We understand how frustrating it can be when a product feels overly complicated, for the single-serve feature, we recommend ensuring the correct brewing mode, serving size, and pod or filter assembly are selected, as setup requirements can vary between brewing options. If you continue to have difficulty with operation or feel the instructions did not adequately address your concerns, please contact our Consumer Assistance Center at 1-800-726-0190. Thank you for taking the time to share your feedback—your comments help us improve product instructions, usability, and future consumer experiences.

We're sorry to hear about your experience. Warranty eligibility is determined by the date code printed on the product, not by when the product is first put into service, and while our products are backed by a generous limited 3-year warranty, we understand how frustrating it can be to discover an issue after that coverage period has expired, especially when the unit was stored before use. Thank you for taking the time to share your feedback—your comments help us better understand the consumer experience and identify opportunities to improve our products and support resources.

We’re sorry to hear you’ve had repeated issues, as this is not the experience we want for our customers. An E07 code can sometimes indicate a flow issue, so we recommend unplugging the unit for a few minutes to reset it and performing a full descaling cycle to help clear any internal buildup. If the problem continues, please reach out to our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901017127 so we can assist with next steps. We appreciate you taking the time to share your experience, as your feedback helps us improve future models—thank you for letting us know.

Thank you for your feedback—we’re happy to hear our Customer Service team was able to assist you with replacements and provide support. We appreciate you taking the time to share your experience and your continued trust in our brand. If you ever need additional help or have questions in the future, our team is always here to assist. Please feel free to contact our Consumer Assistance Center at 1-800-726-0190.

We are very concerned to hear about your experience with the SS-16 and sincerely apologize for the issues you encountered. Safety is our top priority, and we urge customers to stop using any unit that smokes or shows signs of malfunction. Please contact our Consumer Assistance Center at 1-800-726-0190 (Ticket #8900514570) so our team can document your experience and provide guidance. We appreciate your feedback and take it seriously to help improve our products.