We’re sorry to hear about your experience and appreciate you bringing this to our attention. Grounds in the basket or issues with the single-serve side can sometimes occur if the filter is not properly seated, the brew basket is overfilled, or if descaling is needed to maintain proper flow and function. Ensuring correct assembly and regular cleaning may help improve performance, but our team would be happy to review this further with you. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900998463, and thank you for your feedback—it helps us improve future models and better support our consumers.

Thank you for sharing your feedback. We’re sorry to hear about the leaking issue you experienced and understand how frustrating that can be. Please ensure the water reservoir is fully seated and the pod basket and lid are properly in place, as this can sometimes help prevent leaks. If that doesn't resolve your issue, this coffeemaker is backed by a limited warranty, and we encourage you to contact our Consumer Service team at 1-800-726-0190 if the issue persists so they can assist further.