Thank you for sharing your feedback on the Coffee Center® 2-IN-1 Coffeemaker. We're sorry to hear coffee grounds entered your brew and that the filter basket did not perform as expected; we recommend checking that the filter basket is properly seated and inspecting it for any cracks or damage that could affect filtration. If the issue persists, please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901057915 so we can further troubleshoot the concern. Thank you for your feedback—it helps us better understand our consumers' experiences and continue improving our products and support.

We’re glad to hear you were able to complete a hassle-free return and appreciate you giving the Coffee Center® 2‑IN‑1 Coffeemaker a try, though we’re sorry it didn’t meet expectations. If you encounter a similar issue in the future, we recommend confirming the unit is fully assembled, the reservoir is properly seated, and the power outlet is functioning, as these can sometimes prevent operation. Thank you for sharing your experience—your feedback helps us improve future models and better serve our customers.