Thank you for sharing your feedback on the Coffee Center® 2‑IN‑1 Coffeemaker—we’re glad to hear you’re enjoying the carafe side and temperature settings, but we’re sorry the single-serve pod side did not function as expected right out of the box. To help troubleshoot, we recommend ensuring the pod holder is properly installed, checking that the needle is clear of any blockage, and confirming the water reservoir is fully seated before use. We understand how important full functionality is and would like to assist further in resolving this for you. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900997673 —thank you again for your feedback, as it helps us improve future models.

We’re sorry to hear your single-serve side is not performing as expected, especially after trying multiple cleaning cycles. We recommend ensuring the water reservoir is fully seated, the needle area is clear of any debris, and trying a fresh descaling cycle followed by a plain water flush to help stabilize flow. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900999707 so we can further review your unit and assist with a resolution. Thank you for your feedback, as it helps us improve future models.

We're sorry to hear the single-serve side stopped functioning properly after only three weeks of use. If the pod brewer is not operating as expected, we recommend ensuring the water reservoir is properly seated, checking that the needle area is free of buildup, and performing a cleaning cycle, as blockages can sometimes affect performance. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901031740 so we can further troubleshoot and assist. Thank you for sharing your feedback—your experience helps us identify opportunities to improve future models and provide a better experience for our consumers.