Hello,We are so sorry to hear about the trouble you’ve had with your coffeemaker model numberSS-16. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900293272. If you email us, please use the subject line ‘Cuisinart Review’. Cuisinart Consumer Care Team

We’re very sorry to hear your unit stopped working after just a few months. This model is covered under Cuisinart’s 3-year limited warranty, and our Consumer Service team can assist with troubleshooting or replacement. Please contact them at 1‑800‑726‑0190 for support.

We’re sorry to hear the K-Cup feature stopped working, as we understand that was the main reason for your purchase. Our team would like to help troubleshoot the unit and explore possible solutions to get it working properly. Please contact our Consumer Assistance Center at 1-800-726-0190 so we can assist you directly. Ticket #8900556756

Hello, Thank you for taking the time to share your feedback with us regarding your Cuisinart product. We truly appreciate hearing from our customers, and we’ve carefully noted the details you provided about your unit. Your input is invaluable as we continuously strive to improve our products and ensure they meet — and exceed — expectations. Thank you again for reaching out and helping us enhance the Cuisinart experience.

Thank you for sharing your experience. We’re glad to hear your first unit lasted many years, but we’re sorry the second one did not meet your expectations. This product is covered by a limited warranty, and our Consumer Service team at 1-800-726-0190 is available to provide assistance if needed.

We’re very sorry to hear about the overflow issues you’ve experienced. To help prevent spills and coffee grounds in your cup, please ensure you’re using only one filter—either a paper filter or the included reusable filter—and when using pods, press them down until you hear a pop to ensure the bottom is punctured; also make sure the basket or single-serve cup is properly seated. If the problem continues, contact Cuisinart Customer Service at 1-800-726-0190 and reference ticket 8900441555 for assistance — our team is happy to help.