Hello- We are so sorry to hear about the trouble you've had with your SS-16. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900226409. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team

Hello- Thank you for taking the time to share your review with us about your Cuisinart. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.