We are very concerned to hear about your experience with the SS-16 and sincerely apologize for the issues you encountered. Safety is our top priority, and we urge customers to stop using any unit that smokes or shows signs of malfunction. Please contact our Consumer Assistance Center at 1-800-726-0190 (Ticket #8900514570) so our team can document your experience and provide guidance. We appreciate your feedback and take it seriously to help improve our products.

Thank you for your feedback. We recommend cleaning the unit with warm, soapy water and a soft cloth to make the process easier. The coffee maker is designed to maintain a hot temperature in the carafe, and our Consumer Assistance team can provide tips to help maximize warmth. For further guidance, please contact them at 1-800-726-0190.

We’re truly sorry to hear about your experience and understand how frustrating it is to encounter the same error code repeatedly, especially after multiple replacements. We recommend ensuring both sides of the unit are properly seated, the water reservoirs are fully inserted, and the unit is reset by unplugging it for several minutes, as persistent error codes can sometimes be related to alignment or scale buildup; our Consumer Assistance Center can review this in detail at 1-800-726-0190 and reference your warranty Ticket #. Our team would welcome the opportunity to help determine a more reliable resolution moving forward. Thank you for your feedback—your experience is valuable and helps us make improvements on future

Hello- Thank you for taking the time to share your review with us about your Cuisinart coffee maker. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.

We appreciate you taking the time to share your feedback. All customer input is carefully reviewed and shared with our product team to guide ongoing improvements. Please remember that Cuisinart products come with a 3-year warranty, and our Customer Care team is available at 1-800-726-0190 for any questions or assistance.

Hello- We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900403708. If you email us, please use the subject line ‘Cuisinart Review’. Cuisinart Consumer Care Team

Thank you for reaching out regarding your concern. We wanted to let you know that we’ve already sent an email addressing this issue and outlining the next steps. If you haven’t received it or need further assistance, please contact our Consumer Assistance team at 1-800-726-0190 and reference ticket 8900425905.

Hello- We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900369623. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team

We’re very sorry to hear about the repeated issues you’ve experienced. Regular descaling should help maintain performance, and our agents have reached out to you via email to assist with troubleshooting or replacement options. If you need further support, please contact Cuisinart Customer Service at 1-800-726-0190 — we are committed to ensuring our products meet your expectations.