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Customer reviews for Backyard Discovery Beaumont Cedar Pergola with Trellis Roof and PowerPort, Choose Size for
Backyard Discovery Beaumont Cedar Pergola with Trellis Roof and PowerPort, Choose Size
4.8 out of 5 stars
stars609 ratings609 reviews
  1. 5 stars85% (519)
  2. 4 stars13% (79)
  3. 3 stars2% (10)
  4. 2 stars0% (0)
  5. 1 star0% (1)

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Showing 241-250 of 609 reviews
Apr 5, 2015
James
3 out of 5 stars review

Ok Pergola

Kit is well thought out. The wood is not so good. I have had some punkie spots in the legs and there is signs of cracking now starting to show up after one winter season here in Michigan. Over all its ok but I don't know how long it will last. To bad the wood is not from North America.

Review from backyarddiscovery.com
Helpful?29RGBPTHLJM115150002224
Jul 1, 2020
Kentucky Permaculture
4 out of 5 stars review

Great Value

I bought this a month ago and am pretty happy with the product. Instructions were good, but with warped wood for some pieces, the hardware was barely connecting. We found it easier to assemble the frame upside down, and it would have been better to assemble right next to the final location due to the weight.

Review from backyarddiscovery.com
Helpful?29RGBPTHLJM115150002224
May 25, 2022
FancyB
5 out of 5 stars review

Amazing Addition

This pergola, along with the shipping time & process of ordering has not disappointed. It is an awesome addition to our backyard patio. Quality materials and detailed instructions. We are actually looking to purchase a second one to go over a hot tub.

Review from backyarddiscovery.com
Helpful?29RGBPTHLJM115150002224
Mar 28, 2023
EMW2022
5 out of 5 stars review

Renewed Docktails

[This review was collected as part of a promotion.] We had a nice gazebo down by our dock, where all the neighbors would get together. Then we were hit with hurricane Ian. During the 150 MPH winds and 12 foot storm surge we lost our gazebo. We searched high and low for a replacement. After one of our trips to Sam's we saw this pergola. We decided that this was just what we could use. We ordered it and hoped it would be as nice and better than what we had. Our neighbors, with my husband and I put it up within 2 days. WOW it was awesome. We sent out the invites says that DOCKTAILS are on!!!! It was so great getting back to some normalcy after Ian. Everyone though it was really beautiful. Looking forward to many evenings with our friends and neighbors just having some cocktails, some food and conversation. Many people go by on their boats and remark how nice it looks. I just smile and says thanks.

Review from backyarddiscovery.com
Helpful?29RGBPTHLJM115150002224
Aug 30, 2024
John S
4 out of 5 stars review

Great Product, Not So Great Assembly Company

The product itself seems to be a great product, but the included assembly through Go Configure leaves a lot to be desired. A piece was broken during transport, so I was left with a partially constructed pergola on my patio and the team on site said they had to report to their supervisor. The supervisor of the local company submitted the report and GoConfigure sends me an email saying their team had to "investigate" this which generally takes two business days, starting Friday over a Holiday weekend. When I called for more details I was told they could not give me any timeframe, because Go Configure is a separate company than Backyard Discovery (despite their name and number appearing on the cardboard boxes the pergola came in.) Backyard Discovery had previously been very helpful and so I chose to call them directly. They immediately noticed my order and prior registration and told me they would FedEx me the broken part and it would arrive in 2-4 days. Honestly I'm furious because if I had called the manufacturer the day we found it was broken I could have finished this myself and gotten to enjoy the pergola for at least half of my holiday weekend, rather than watching the pieces left in my lawn slowly kill my grass. Good product, great manufacturer service from Backyard Discovery, but terrible customer service from Go Configure.

Helpful?29RGBPTHLJM115150002224
reply from BYDSales

Greatly appreciate the time you've taken in writing of your experience and further in providing this review. While we do strive for a perfect all around experience from our perspective as the manufacturer, we also understand these sorts of things can happen when other entities are involved with the process of buying and assembling the product. I would encourage you to reach back out to us directly at Backyard Discovery to see how we can help to appease the situation further.

May 23, 2022
DrDeath13
5 out of 5 stars review

Awesome Pergola

This comes in four big boxes weighing around 170lbs.each. All boards and hardware are labeled well. Me and a friend pre assembled most of it during the week in my garage. Brought in some more muscle on Saturday to carry the assembled pieces out back to the patio. With three guys we had it up and anchored in about 3 hours. Follow the instructions and lay everything out according to part numbers and you will be fine. Pre assembling saved a lot of time on Saturday.

Review from backyarddiscovery.com
Helpful?29RGBPTHLJM115150002224
Nov 16, 2023
RDW7378
5 out of 5 stars review

Very good quality product.

[This review was collected as part of a promotion.] When I unboxed my pergola I was impressed but the quality of all the materials. The instructions were easy to follow. All the wood and hardware parts were present. I was able to construct it all in less than 8 hours. I live a an area of high winds and the pergola is very strong and stable. I built the pergola on a Trex deck and we are very pleased with how good it all looks. I would highly recommend this pergola to anyone looking to shade and frame your deck or patio.

Review from backyarddiscovery.com
Helpful?29RGBPTHLJM115150002224
Nov 29, 2023
Apsy
5 out of 5 stars review

Beautiful addition to my backyard

[This review was collected as part of a promotion.] I love this pergola . Got it 7 months back and have gotten many compliments from friends n family. It makes hosting backyard get togethers so much more fun n special! Or even just enjoy your quiet cup of coffee or a glass of wine! Love my pergola !!

Review from backyarddiscovery.com
Helpful?29RGBPTHLJM115150002224
Apr 4, 2023
TigerInCamo
5 out of 5 stars review

Great so far!

I will update this post later with pictures of the finished assembly, but I want to start my review now by saying what a responsive company they are. I had questions about the pergola we bought, and the people who responded were awesome. They answered my quedstions both quickly and thoroughly. I started by unboxing everything in the garage, and then sorting adn counting everything. It was all there, and it all looked great. Then, as the instructions suggest, I used a water sealer on every piece to protect the wood. We still have some assembly work to complete, but then I will update this review with photos and final thoughts. So far, though, it's going very well.

Review from backyarddiscovery.com
Helpful?29RGBPTHLJM115150002224
Feb 24, 2022
Tracy3443
5 out of 5 stars review

Just amazing

We love this addition to our backyard. It turned it from a yard to basically another room in our house. When the weather is nice, we hang out there all the time. The outlets are nice because we added Italian wedding lights and it looks like our backyard is a high end restaurant patio!

Review from backyarddiscovery.com
Helpful?29RGBPTHLJM115150002224