Handyman and myself put it together in 13 hours over two days. Wife thinks it’s great. Pieces were well marked and the bags of hardware were also well marked. The only thing missing were two pilot holes but extremely minor point. Well pleased with the product.

I used the optional assembly service and that was frustrating. They went thru several people trying to get it assembled, finally on try #6 we got it done but I wasted a lot of time from work going home just to have nobody show up. It's large and bulky to assemble so trying to do it by myself wasn't really an option. But overall the pergola itself is great. Only complaint is it feels short to me, I wish it was a foot taller

The pergola itself is fine. It has some weird gaps in the joinery as you might expect from something manufactured in China. But both the customer support team and the assembly folks were great. Very responsive, very friendly, very quick to resolve issues. I would buy from them again just because the customer service was exceptional

[This review was collected as part of a promotion.] I bought this few months ago, didn't have a chance to install it until 2 weeks ago, I am happy with the product was very easy to put together instructions was easy to follow toke me , my wife and brother in-law about six hours to install, good material and looks very nice on my patio

Staycation is my back yard. I regret waiting to many years before I added the Backyard Discovery Pergola to my backyard. It’s created a living space I’ve never had in my own yard. My contractor was hesitant when he say the boxes. But I arrived back at noon and it was completed. He said the construction was high quality, instructions were easy. In fact he has recommended and installed several Backyard Disciry Pergolas after his experience with mine. My only regret- not purchasing it sooner. Thank you

This comes in four big boxes weighing around 170lbs.each. All boards and hardware are labeled well. Me and a friend pre assembled most of it during the week in my garage. Brought in some more muscle on Saturday to carry the assembled pieces out back to the patio. With three guys we had it up and anchored in about 3 hours. Follow the instructions and lay everything out according to part numbers and you will be fine. Pre assembling saved a lot of time on Saturday.

I love everything about our new Backyard Discovery Pergola. Ordering was easy, and it was shipped right to my door. Communication with the shipping company was fast and easy. I had intended to install it myself but other things took my time so I hired the company suggested and they were very professional and did a great job. This will infancy our enjoyment of our backyard for years to come.

I bought this 16x12 set and put it up very easily between my wife and I with no other help. Instructions were precise and everything lined up. Only disappointment were the cement screws they gave me in the hardware box. 3 out of the first 4 snapped off while screwing them into the predrilled holes in the concrete. I stopped immediately and drove to the hardware store and purchased Tapcon cement scres of same size. it went smoothly with the new screws. It looks awesome!

I am not one who usually writes reviews for items that I buy. But I want anyone who is thinking about this product to feel assured it will far exceed your expectations. I am thrilled with this pergola. It has added so much to our backyard. countless compliments from everyone who sees it. the quality of the wood and fasteners is top notch. . The ease of assembly is not often found in todays products. I would highly recommend this company for their customer service is very responsive and polite.

I had my pergola erected last Saturday, and it's just beautiful. I love it. I've gotten a lot of comments on it already. If you follow the directions closely, install the BILT app, and watch the video, it really does go up easily. It took a contractor with two helpers 4.5 hours to put it up, and they said there were no problems.