The product itself seems to be a great product, but the included assembly through Go Configure leaves a lot to be desired. A piece was broken during transport, so I was left with a partially constructed pergola on my patio and the team on site said they had to report to their supervisor. The supervisor of the local company submitted the report and GoConfigure sends me an email saying their team had to "investigate" this which generally takes two business days, starting Friday over a Holiday weekend. When I called for more details I was told they could not give me any timeframe, because Go Configure is a separate company than Backyard Discovery (despite their name and number appearing on the cardboard boxes the pergola came in.) Backyard Discovery had previously been very helpful and so I chose to call them directly. They immediately noticed my order and prior registration and told me they would FedEx me the broken part and it would arrive in 2-4 days. Honestly I'm furious because if I had called the manufacturer the day we found it was broken I could have finished this myself and gotten to enjoy the pergola for at least half of my holiday weekend, rather than watching the pieces left in my lawn slowly kill my grass. Good product, great manufacturer service from Backyard Discovery, but terrible customer service from Go Configure.

My husband and I absolutely love our new pergola!! It was an easy two person project as everything was labeled like a map for dummies. We liked the one our friends had and is the reason why we bought ours. Would definitely recommend this product to anyone!

We bought this Pergola from Sam's Club. It said it was to be delivered in a month, but we received it much earlier. We love it. I had so many people message and call me asking where we got it. It is definitely a 2, maybe even 3 person job. I give it 4 stars because my husband did have to redrill some holes, as not everything lined up as it should. We also noticed after it was up, a front post split vertically down the middle. Otherwise, we love this Pergola.

I bought this a month ago and am pretty happy with the product. Instructions were good, but with warped wood for some pieces, the hardware was barely connecting. We found it easier to assemble the frame upside down, and it would have been better to assemble right next to the final location due to the weight.

This comes in four big boxes weighing around 170lbs.each. All boards and hardware are labeled well. Me and a friend pre assembled most of it during the week in my garage. Brought in some more muscle on Saturday to carry the assembled pieces out back to the patio. With three guys we had it up and anchored in about 3 hours. Follow the instructions and lay everything out according to part numbers and you will be fine. Pre assembling saved a lot of time on Saturday.

[This review was collected as part of a promotion.] This pergola is a beautiful addition to my backyard. Purchase and delivery was flawless and all the pieces were in great condition. And it was easy to put together!! Again, this pergola is a beautiful addition that adds so much character to my outdoor space.

We bought a 12x14 gazebo and two 12x14 pergolas to occupy our new concrete patio. We have always loved the ambiance of this look and finally found a quality product! We first sealed all of the wood. My husband built the gazebo in two days, the first pergola in 8 hours and the second pergola in six hours. The key was using two a-frame extension ladders. We’re thrilled with the finished project!!!

I had my pergola erected last Saturday, and it's just beautiful. I love it. I've gotten a lot of comments on it already. If you follow the directions closely, install the BILT app, and watch the video, it really does go up easily. It took a contractor with two helpers 4.5 hours to put it up, and they said there were no problems.

Purchased this in June 2022 and my wife and I assembled the entire thing. It's not difficult just time consuming. It took us about 10 hours but again not difficult to do. The instructions are well organized. We put together most of the pieces in the garage and carried them to the back yard for total assembly. We have at least 5 neighbors who have asked questions and compliments us on it. We installed some roll shades as well for the afternoon sun and it's perfect. I expect to do a protectant stain coat this teak to keep the color so the cedar doesn't start looking gray like cedar does when it's weathered. Keep in mind this is Chinese cedar which is a bit different than American red cedar, but for the price, and knowing what you're going to get, you can't go wrong.

I love everything about our new Backyard Discovery Pergola. Ordering was easy, and it was shipped right to my door. Communication with the shipping company was fast and easy. I had intended to install it myself but other things took my time so I hired the company suggested and they were very professional and did a great job. This will infancy our enjoyment of our backyard for years to come.