This is a great purchase! We can't brag enough about how much we love ours! Easy to assemble. Keep in mind, it takes time, but worth every second! Great customer service! We had 2 small pieces of wood missing for the roof. We received it in 3 days! Amazing unit

Light-weight cedar is easy to work with, and the kit is fairly well-made. Not a lot of warpage, and the bolts and washer stuff seemed fairly-well machined. Pungent Chinese cedar (too bad it wasn't from the U.S.). Only one short piece was split and nearly unusable. We'll see how the warranty goes....

Started with just myself up thru STEPS 7, then two men for STEPS 8, 11, 14 thru 16, and 18. Most of the entire family joined in from this point on. Preliminary assembly and assembly-STEPS 1 thru 7, 9 thru 10, 12 thru 13, and 17 I did in my garage while waiting for HOA approval and concrete slab completion. (The good news is, there were no missing/damaged parts, save for what I considered to be minor blemishes in the surface of three different boards. Upon final assembly, there were no shortages and surplus in nearly all of the hardware parts). We chose to pre-stain everything from this point forward in the installation. 1st complaint: The sum of the various lap-joints does not produce the same thickness as the original board. Note: Depending on your selection of stains, this can be less noticeable in the final assembly. 2nd complaint: The depth of the lap-joints is often inconsistent, resulting in gaps as large as 1/8 inch. I know of no easy way to camouflage this, Note: I consider both of these complaints to be the result of a quality-control problem. If you choose to follow the Manual (Anchoring Layout pg-3, as we did), this can result in some of the Posts not standing perfectly vertical. To the critical eye, this can be annoying. Suggestion: Follow the Manual (Anchoring Layout pg-3) for a starting point, but before anchoring the base of any Post, tighten all hardware except those affecting the Post alignment. Then, make any fine-tune vertical alignments to the Posts using a carpenter’s level. (If everything has been done correctly up to this point, this should be very minimal). Lastly, anchor the Posts. Caution: I didn’t pay enough attention to the location of the pre-drilled holes in the JOIST and ended up with some of the pre-drilled holes facing down instead of up and on the outside instead of the inside (or vise-versa) of the POST. This will extend the installation time no matter how you choose to solve it. 3rd complaint: Neither of the inside POST (POST P03) were pre-drilled for the CORBEL on one side only as they should have been. Note: This I consider to be another quality-control issue. 4th complaint: Because there is no staggering of the lengths of the PURLINs, all the joints fall on a single SLOTTED-JOIST at each splice point. This leaves you with no attachment to the PURLINs to those two particular SLOTTED-JOIST leaving them less stable than the others. I chose to replace the PURLIN splicing bolt, nut, and washer in four staggered locations across the length of these tow JOIST with a 3” long - ¾” lag bolt and washer making the splice point serve as the anchor point to the JOIST in those four locations. If you are anchoring your Pergola to concrete, I discovered that dipping the concrete anchor screws in thick liquid soap such as hair shampoo before driving them will keep them from seizing up during driving. (Learned this the hard way).

This pergola, along with the shipping time & process of ordering has not disappointed. It is an awesome addition to our backyard patio. Quality materials and detailed instructions. We are actually looking to purchase a second one to go over a hot tub.

We love this addition to our backyard. It turned it from a yard to basically another room in our house. When the weather is nice, we hang out there all the time. The outlets are nice because we added Italian wedding lights and it looks like our backyard is a high end restaurant patio!

The product itself seems to be a great product, but the included assembly through Go Configure leaves a lot to be desired. A piece was broken during transport, so I was left with a partially constructed pergola on my patio and the team on site said they had to report to their supervisor. The supervisor of the local company submitted the report and GoConfigure sends me an email saying their team had to "investigate" this which generally takes two business days, starting Friday over a Holiday weekend. When I called for more details I was told they could not give me any timeframe, because Go Configure is a separate company than Backyard Discovery (despite their name and number appearing on the cardboard boxes the pergola came in.) Backyard Discovery had previously been very helpful and so I chose to call them directly. They immediately noticed my order and prior registration and told me they would FedEx me the broken part and it would arrive in 2-4 days. Honestly I'm furious because if I had called the manufacturer the day we found it was broken I could have finished this myself and gotten to enjoy the pergola for at least half of my holiday weekend, rather than watching the pieces left in my lawn slowly kill my grass. Good product, great manufacturer service from Backyard Discovery, but terrible customer service from Go Configure.

[This review was collected as part of a promotion.] This pergola is a beautiful addition to my backyard. Purchase and delivery was flawless and all the pieces were in great condition. And it was easy to put together!! Again, this pergola is a beautiful addition that adds so much character to my outdoor space.

BE AWARE that the 12 x 10 does NOT, I repeat, NOT refer to the size of the footprint as I had expected!!! Somewhat disappointed in the finished size of the product, but we will make it work. The manufacturer needs to make it clear about the actual footprint and finished dimensions in their advertising. I plan to also leave a review of this product on whatever website I find it is being sold. Having said that, the actual construction of this product is relatively simple and straightforward.

The pergola itself is fine. It has some weird gaps in the joinery as you might expect from something manufactured in China. But both the customer support team and the assembly folks were great. Very responsive, very friendly, very quick to resolve issues. I would buy from them again just because the customer service was exceptional

I bought this a little over a month ago and built it myself, putting in a few hours each day over the course of a week. It was so easy to do myself and I only needed help from my husband and freind with the final raising and connection of the 4 sides. I truly appreciated how easy the instructions were to follow and the instruction app made it even easier. I have built a lot of things using assembly instructions and these were by far the best instructions I've experienced. The quality of the materials was impressive as well. The boards were straight and finished, and the cuts were clean. The grooves and the drill holes all lined up. The final pergola is beautiful. I get tons of compliments from friends now. I highly recommend this pergola for both it's beauty and how easy it was to build.