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Customer reviews for Backyard Discovery Beaumont Cedar Pergola with Trellis Roof and PowerPort, Choose Size for
Backyard Discovery Beaumont Cedar Pergola with Trellis Roof and PowerPort, Choose Size
4.8 out of 5 stars
stars609 ratings609 reviews
  1. 5 stars85% (519)
  2. 4 stars13% (79)
  3. 3 stars2% (10)
  4. 2 stars0% (0)
  5. 1 star0% (1)

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Showing 231-240 of 609 reviews
Jul 8, 2020
Pergola
5 out of 5 stars review

Awesome construction and a very attractive Pergola

We purchased this in June. We had to wait to install once the concrete patio was completed. It took about 6 hours to install completely and we were completely impressed with the construction. All of the components necessary were included. It turned out to be much stronger than I expected. Originally I was going to build one from scratch but after pricing Cedar components and figuring out all of the hardware required we decided to order from you. So glad we did.

Review from backyarddiscovery.com
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Dec 2, 2024
Kdierk
5 out of 5 stars review

Perfect backyard accent

My husband and I absolutely love our new pergola!! It was an easy two person project as everything was labeled like a map for dummies. We liked the one our friends had and is the reason why we bought ours. Would definitely recommend this product to anyone!

Review from backyarddiscovery.com
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Sep 21, 2018
TIffD
4 out of 5 stars review

Great idea and great customer service

I love the idea of this kit for the DIY’er. It’s like a huge Lincoln Log set. I haven’t ha stud opportunity to actually put it together yet. The transport company ruined a bunch of wood pieces and I’m waiting for the replacements to arrive. This company has excellent customer service and immediately addresses issues with a friendly and understanding representative. They are a model for other businesses. Although I wish my experience was much smoother, you can’t get upset when you are treated so kindly. Awesome!

Review from backyarddiscovery.com
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Oct 23, 2023
JWA
4 out of 5 stars review

Decent pergola

Took wife and I around 9 hours to complete. Pay attention to the pilot holes for the corbels on the posts. Fairly smooth until one already split corbel came apart and had to be glued and finish nailed back together. The 14 top purlins were warped and don't fit together well. Had to redrill a lot of pilot holes as they didn't line up. Otherwise it looks good and much sturdier than our former metal unit.

Review from BILT
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Jun 5, 2022
JFlub357
5 out of 5 stars review

Great Pergola (16 x 12)

I never leave reviews. And I'm the person that wondered why people say that. I assumed it's either because they may be trying to persuade someone either or way, who may be on the fence about buying a product. They are satisfied or dissatisfied. In this case, I am highly satisfied. The pergola is great. A few minor cracks in one of the 4 main corner posts, due to shipping I am assuming. I didn't call or complain, I didn't notice to I had put it up. It should be okay. I bought 2 months ago. It's been up a month now. Took about 7 hours over two days. I did alone. I had my wife to the corner post once I stood each side up. I attached all the separated parts together first in the garage. Then moved to the outside to set up. Went very smoothly. Please see attached photos.

Review from backyarddiscovery.com
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Jun 17, 2016
Bill
3 out of 5 stars review

Price is far less than others, but quality is not much less. Very happy with my purchase, using it as a decorative car port in an area too small for anything else. Did need to re-drill 3-4 holes in the top slats, but the rest fit together well. Recommend reading the instructions.

Review from backyarddiscovery.com
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Jan 15, 2025
Shopper
3 out of 5 stars review

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I finally bought this pergola and my husband and sons put it together and it looked beautiful.... for a while. I put a green metal roof on mine because it sits around trees. Still beautiful, but the woodpeckers LOVE this wood. I have holes everywhere even with a fake owl and a wind chime. Then one fall day, a tree branch came down and smashed one side. My husband says he can repair it. I had ceramic tile and lights under the top and loved its look. Hope it can be rehabbed. Good purchase if found on a deal. Woodpeckers will destroy it.

Helpful?29RGBPTHLJM115128221944
reply from BYDSales

We are sorry to hear about the damages. We do offer replacement parts for our products, so please reach out to us at 1800-856-4445. Parts are all pre cut, drilled, and stained. In regards to the woodpeckers, this is a natural product made of 100% cedar wood. A sealant is required and should help detour the natural odor that the wood gives off, attracting animals. You may need to look into other avenues to repel animals.

Jul 7, 2020
Molly7003
5 out of 5 stars review

Perfect Addition to our Backyard

We've been looking for a backyard pergola for months and when we finally discovered Backyard Discovery, our searching was over. Not only is the quality great but the price is also! It came in two large boxes with all the parts well labeled. We'd recommend using the BILT app to walk through the assembly process with ease. We can't wait to enjoy our pergola for years to come.

Review from backyarddiscovery.com
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Aug 30, 2024
John S
4 out of 5 stars review

Great Product, Not So Great Assembly Company

The product itself seems to be a great product, but the included assembly through Go Configure leaves a lot to be desired. A piece was broken during transport, so I was left with a partially constructed pergola on my patio and the team on site said they had to report to their supervisor. The supervisor of the local company submitted the report and GoConfigure sends me an email saying their team had to "investigate" this which generally takes two business days, starting Friday over a Holiday weekend. When I called for more details I was told they could not give me any timeframe, because Go Configure is a separate company than Backyard Discovery (despite their name and number appearing on the cardboard boxes the pergola came in.) Backyard Discovery had previously been very helpful and so I chose to call them directly. They immediately noticed my order and prior registration and told me they would FedEx me the broken part and it would arrive in 2-4 days. Honestly I'm furious because if I had called the manufacturer the day we found it was broken I could have finished this myself and gotten to enjoy the pergola for at least half of my holiday weekend, rather than watching the pieces left in my lawn slowly kill my grass. Good product, great manufacturer service from Backyard Discovery, but terrible customer service from Go Configure.

Helpful?29RGBPTHLJM115128221944
reply from BYDSales

Greatly appreciate the time you've taken in writing of your experience and further in providing this review. While we do strive for a perfect all around experience from our perspective as the manufacturer, we also understand these sorts of things can happen when other entities are involved with the process of buying and assembling the product. I would encourage you to reach back out to us directly at Backyard Discovery to see how we can help to appease the situation further.

Mar 25, 2023
Nial
5 out of 5 stars review

The Dream Pergola - Beaumont Pergola

We are 100% satisfied with purchasing this pergola from Backyard Discovery. The way it was packaged and delivered to our home was phenomenal. The directions were very detailed and super easy to understand. We look forward to enjoying our Pergola for many years to come. Now off to finding some furniture 😉

Review from backyarddiscovery.com
Helpful?29RGBPTHLJM115128221944