This is a great Pergola. It was delivered with two boards that were day. Called customer service. Very nice helpful staff. Two days later I received two replacements. Spent one day treating all the wood with a wood present stain. Then one day to assemble. Used the BILT app for instructions. Went together like a dream. Great product. Very pleased.

I never leave reviews. And I'm the person that wondered why people say that. I assumed it's either because they may be trying to persuade someone either or way, who may be on the fence about buying a product. They are satisfied or dissatisfied. In this case, I am highly satisfied. The pergola is great. A few minor cracks in one of the 4 main corner posts, due to shipping I am assuming. I didn't call or complain, I didn't notice to I had put it up. It should be okay. I bought 2 months ago. It's been up a month now. Took about 7 hours over two days. I did alone. I had my wife to the corner post once I stood each side up. I attached all the separated parts together first in the garage. Then moved to the outside to set up. Went very smoothly. Please see attached photos.

The new pergola has made a huge difference in the appearance and usability of our back yard. The build took around 5 hours from boxes to built and was super easy to do. We're looking into adding the Saxony XL grilling gazebo down the road as well, in part because of how well-manufactured and easy the pergola project went.

We hit a few snags in assembly but it's pretty obvious when the instructions are missing a step (for example, when the diagonal braces need to be screwed in using a drill, which isn't listed as a step). The final product is gorgeous and looks much more expensive than it was.

I’ll admit a little slow becoming a pergola advocate. With the Texas sun, I do want a little more protection when cooking outside than these things natively offer. This 12x20 monster replaces a pair of 10x13 canopies. The wind has blown here more this year than in the past 60 years. My cheap canopies didn’t stand a chance. The vibration from the wind loosened half the screws and both simply collapsed. And they acted like sails before collapsing. The family joke was me getting everyone to help move them back into place at family gatherings. This baby is over 700 lbs and rated for 100 mph winds. I cannot imagine it moving for some wimpy 40 mph breeze. I need to conjure up some Sun/rain protection, but I am beyond thrilled with it. I ordered the installation when I purchased the pergola. A precise date/time was set for the installation from emails they were coming from Back Yard Discovery. However, when the installers arrived without the pergola at the appointed hour, I realized there was a disconnect somewhere. The pergola magically arrived Friday before the 4th of July weekend. I called the installers back and darned if they didn’t come Saturday morning to install this thing. They just left. Other than signing their paperwork, I actually haven’t goner over it closely yet. But the installers were punctual, polite, and very, very efficient. This is the summer for backyard projects that I have anticipated for a long time. This pergola is key to housing my entire outside cooking world and to have it dine in time for the 4th of July makes me very happy. Thanks to everyone involved!

At 73, I have been putting together kits for a very long time and in all those years, this is the best kit ever. Everything was included, everything fit, the wood was excellent and the hardware was first rate. Thank you for extra hardware as well as this would be hard to find locally. The directions were terse with great illustrations leaving no doubt as to how to put the pergola together. I am one huge fan of Backyard Discovery!

[This review was collected as part of a promotion.] We purchased this last summer and LOVE it! We placed it on our deck outside of our master bedroom. It adds an entire outdoor living area and so much charm to backyard! We put the plastic sheets over the top so we love to sit outside when it's raining! Highly recommend this pergola!

We did a major backyard makeover and wanted a structure for shade and design. This pergola is gorgeous! Beautiful color. Great quality and price. I can’t believe this is my patio! The only thing I would do different is hire someone to install it. I did it with the help of 3 other people over 2 days. The instructions and BILT app were good but said you needed 2 adults. No way. Attaching the main frame pieces to posts was not easy! It took 3 strong men to lift the structure several times to align the holes for the bolts. After that, it was much easier. Overall…beautiful patio addition.

We bought this pergola last May, my husband installed it mostly by himself, I only helped him to carry the heavy posts to the footings. Before purchasing this pergola, I had been shopping for a pergola for years. When I saw this online, I was drawn by its size and quality, think that it will elevate our backyard, and we both just completed our master’s degrees so I bought it as our graduation gift. The delivery took about two weeks to arrive, the crews unloaded the four packages in our covered porch. As recommended by some of the reviews, my husband read the instructions thoroughly, sort through all the pieces and group them. He poured 6 footings that is 16”wide x16” long x18” deep for stability. The installation of the pergola took him about two weekend days. It is absolutely gorgeous. We are very happy with this purchase.

This pergola, along with the shipping time & process of ordering has not disappointed. It is an awesome addition to our backyard patio. Quality materials and detailed instructions. We are actually looking to purchase a second one to go over a hot tub.