We appreciate you taking the time to share your thoughts with us and we're sadden to hear that your LG Dishwasher was unable to adequately clean or dry your dishes. We'd like to ask have you tried using a rinse aid? Rinse aid is a surfectant, meaning it lowers the surface tension of water, so it more easily slides off dishes in the dishwasher. Especially in hard water areas, rinse aid helps prevent water spots from forming on, for example, glasses, plates and cutlery. Shoud this not resolve your concerns of the dishes not being cleaned or dry, contact us with your serial number and a good phone number so that we can get you back on track. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: LG Global Twitter: @LGUSSupport.~Tanisha