Hello, Fraser. Thank you for sharing your experience with your LG Dishwasher. Your feedback about the bottom rack coming off the guides when loaded helps us understand how the dishwasher is functioning during everyday use. For reference, you can explore LG dishwasher support and maintenance resources here: https://www.lg.com/us/support/products/dishwashers. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this rack alignment issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG product. This information will be shared with our research and development teams for future improvements. ^Nikki

Hey there. Your LG dishwasher has an overflow system that stops and beeps if water is not draining correctly, preventing overflow. Here's a helpful video that can help your dishwasher run properly: http://spr.ly/6425wDN2f. If you need any more help, please message us on social media @LGUSSupport with your contact information, model, and serial number. We are always here to help. ^David

Hey there! We want to thank you for taking the time to communicate with us about your experience. We work continuously to improve the quality of our products and services that drive customer satisfaction. Thank you for supporting LG! Should you need any assistance with your LG Dishwasher, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. `Jai.

Glad to hear you love to use your LG DishWasher #LifesGood when the features available in your dishwasher make cleaning seem like less of a chore! Should you ever need support, don't hesitate to contact us via phone or chat support. The details of these options can be found here: https://www.lg.com/us/support/contact. ^Tanisha