Hello Marissa, Thanks for letting us know about what happened while washing your Bentgo Kids Snap & Go Lunch Box. We’re sorry to learn the design didn’t hold up as expected. Our products are made for everyday use, so we’d be happy to look into this and help make it right. Bentgo items are backed by our warranty, and our team can assist you with the next steps. Your feedback also helps us improve our products for everyone. Please reach out to us at support@bentgo.com or 657-275-3738. If you have your order details available, please include them so we can assist you more quickly. Thank you again for bringing this to our attention, Marissa. We appreciate the opportunity to help. Thank you, Jessica Bentgo Customer Support

Hi NYmom, Thank you for sharing your feedback. We’re glad to hear you’re happy with the quality, though we’re sorry the size was larger than expected and difficult for your child to carry. We understand how important it is for lunch containers to fit comfortably in backpacks, especially for younger children. To help guide you in choosing the best option, we list the dimensions of our lunch bags on the product pages, which can assist in selecting the right size for your needs. If you'd like any further assistance with finding the perfect fit or have more questions, please don’t hesitate to reach out! Thank you again for your input, and I hope we can help you find a lunch bag that better suits your needs. Thank you, Jessica Bentgo Support 1-657-275-3738 support@bentgo.com

Hi Tori, Thank you for purchasing our Bentgo Kids Prints Lunch Bag and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com