Hello,<br /><br />Thank you for sharing your feedback regarding your Bentgo Kids Stainless Steel Bottle Set. We understand how important it is for little ones to have a bottle that’s easy and comfortable to use, and we’re sorry to hear that you experienced an issue.<br /><br />All Bentgo products are backed by our warranty, and we encourage you to contact us at support&#64;bentgo.com or 657-275-3738. Our team will be happy to provide troubleshooting assistance, product care guidance, or arrange a replacement if needed.<br /><br />Your feedback is valuable to us, and we’re committed to helping you get the best experience from your product. We hope to resolve this for you soon.<br /><br />Thank you,<br />Jessica<br />Bentgo Customer Support

Hi Anne, Thank you for taking the time to share your feedback about your Bentgo 2-Pack Kids Stainless Steel Water Bottle Set. We sincerely apologize that your experience hasn&#39;t been what you expected. Please know that our team is here to help in any way we can. Feel free to reach out to us by phone at 1-657-275-3738 or support&#64;bentgo.com. We&#39;re available to answer your questions or explore any solutions that might improve your experience. Thank you again for your feedback. We appreciate you and look forward to hearing from you soon. Thank you, Jessica Bentgo Support

Hi Jenn, Thank you for your feedback on the Bentgo Kids Prints Water Bottle ! We're so glad to hear you're enjoying the durability of the water bottle—that’s exactly what we aim for. We're sorry to hear you're having trouble with the mouthpiece, and we’d love the opportunity to help troubleshoot that with you. Please reach out to us at (714) 668-0300 or support@bentgo.com so we can walk you through the proper steps and make sure everything is working as it should. We're here to help! Thank you, Jessica Bentgo Customer Support