Hi Sara, Thank you for purchasing our Bentgo Kids Prints Lunch Box & Water Bottle and providing your feedback. We are sorry to hear about your experience. We see you have already been in contact with our Customer Support department. If we can assist you with anything else, please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com

Hi Joan,<br /><br />Thank you for sharing your feedback on the Bentgo Kids Stainless Steel Water Bottle set. The clever design features a bite valve with a slow-flow opening, so water comes out gently as your little ones sip. This helps minimize spills and makes it safer for kids to use, though sometimes it can feel like they need to sip a bit harder than with a regular straw.<br /><br />We’d love to help troubleshoot with you to make sure the bottles are working as intended. Please reach out to us at support&#64;bentgo.com or call 714-668-0300, and our team will be happy to assist. <br /><br />Thank you,<br />Jessica<br />Bentgo Customer Support

Hi nicole,<br /><br />We’re sorry to hear about your experience with our Kids Stainless Steel Water Bottles. The straws should provide an easy flowand we’d love to troubleshoot this with you and make sure the bottles are functioning properly. Please feel free to reach out to us anytime at support&#64;bentgo.com or 714-668-0300 — we’re here to assist!<br /><br />Thank you,<br />Jessica<br />Bentgo Customer Support