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Customer reviews for Backyard Discovery Arcadia Cedar Gazebo with PowerPort, Choose Size for
Backyard Discovery Arcadia Cedar Gazebo with PowerPort, Choose Size
4.9 out of 5 stars
stars
598 ratings598 reviews
  1. 5 stars91% (542)
  2. 4 stars7% (39)
  3. 3 stars2% (9)
  4. 2 stars0% (2)
  5. 1 star1% (6)

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Showing 21-30 of 598 reviews
May 26, 2026
Reviewer name: Damon
1 out of 5 stars
1 out of 5 stars review

Getting scammed on assembly

Purchased this on sale for $900 off the gazebo. Purchased with the assembly. Gazebo arrived, however no contact from the assembler. Spent several hours on the phone with Sam's Club trying to find an assembler. After no success even after they supposedly reached out to vendor we requested a refund for assembly of $1220. We were told we would get it in 5 - 7 business days. Followed up after 8 business days and no refund. Sam's Club says the discount was on the installation and only wanted to offer $300 back. The item is fine but Sam's Club and Vendor will rip you off on the assembly. Find somewhere to get it.

Helpful?4BPGKI3WC6LJ15029511093
reply from BYDSales

We sincerely apologize for the inconvenience you've experienced. We would love to help resolve this issue. Could you please send your order details to bydinfo@backyarddiscovery.com so we can look into this further? Thank you for bringing this to our attention, and we appreciate your patience.

May 29, 2026
Reviewer name: Stillwaiting
2 out of 5 stars
2 out of 5 stars review

Could have been great but no service and support

First they delivered it to our front driveway and did not let us know they were there. They blocked our car in the garage and we had to completely unload the boxes because they are too heavy for two people to move. The instructions are mostly pictures with little explanation and do not tell you what order to put some peices together. We discovered we were missing 2 pieces and when we contacted Backyard they said they would ship it out the next business day. 3 days later and it still has not shipped. We wanted to finish it over Memorial weekend but that didnt work because of missing parts. Also you will need at least 3 people to lift the roof up. 4 would be better. Finally I installed our gazebo on a patio that is sloped to drain water as most are. It would be nice if you could purchase extra plastic feet to allow the the gazebo to to be level. I had to fab a 1-1/2 inch cedar extension.

Helpful?4BPGKI3WC6LJ15029511093
reply from BYDSales

We're sorry to hear about the experience and we want to assist you further for anything else you may need such as replacement parts or a request to move the boxes. You may reach out to us by calling our hotline, 1-800-856-4445 (open everyday from 8AM to 6PM Central Time), or by sending us an email to customerserv@backyarddiscovery.com.

May 19, 2026
Reviewer name: DonAlex
5 out of 5 stars
5 out of 5 stars review

Great addition to our outdoor area.

Already had this unit for 2 months and it has been such a great addition outdoor area. We live in South Florida and needed a gazebo over the newly updated BBQ area to protect it from the sun and the rain. Once the gazebo was completely up you can feel how sturdy and solid it sits on the surface without having secure it against the wall, it can free stand with no additional support. After an extensive research this unit by far proved to be the more high quality gazebo and the assembly instructions were very easy to follow with all hardware clearly marked. This has transformed the backyard to even a better space in our home and enhancing the look of outdoor space. Some of our visitors have been so impressed by it that they are planning to add one to there outdoor space.

Review from backyarddiscovery.com
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Jul 6, 2026
Reviewer name: sgenow
5 out of 5 stars
5 out of 5 stars review

Assembly tough but end product is worth it

Just finished assembling this and we love it. I will be honest, the assembly is tough and there are a lot of pieces. It took a couple of days to stain/waterproof the wood - make sure to look inside the main posts as there are quite a few smaller pieces tucked in there. Once you are ready to assemble, ask some friends over. We tried this with just the two of us and it is NOT recommended. We are using this as a carport and it is so much sturdier and attractive than the metals ones we purchased in the past. If we wanted to use it as a gazebo later on, simply move out the vehicles. I dare the Nebraska winds to knock this down!!

Review from backyarddiscovery.com
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May 14, 2026
Reviewer name: DIYer Approved
5 out of 5 stars
5 out of 5 stars review

Fast, Cost Effective and Well Constructed

This kit was excellent. Extra fasteners in case you lost one on the ground while building was a plus. Super easy installation booklet. The app was clunky and too time consuming to use. Love the protection for my car and we will use it for outdoor gatherings as well. I will paint it to match the rest of my house posts soon.

Review from backyarddiscovery.com
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Jun 13, 2026
Reviewer name: Ken2
5 out of 5 stars
5 out of 5 stars review

Great quality

This gazebo was the perfect size for our patio area. The quality is outstanding and the construction of it was not difficult but just time consuming. I completed it myself except for the front and back beams attachments. Added outdoor string lights and it's a perfect place to sit and relax.

Review from backyarddiscovery.com
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Jul 7, 2026
Reviewer name: hakkdup3
5 out of 5 stars
5 out of 5 stars review

Easier to put together than thought

Easier than I thought! Unfortunately, The cement patio wasnt big enough to accomadate the Pergola however, I had a professional make adjustments with the supplied materials. Took about 6 hours to complete and looks fantastic! On The day of installation, The temperature was 96° with the ," feels like" temperature around 104° with the humidity. But under the roof of the Pergalo, The temperature was 90° F AND the feels like temperature was 92° F. Needless to say, I'm very satisfied with the Pergalo.

Review from BILT
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Jul 10, 2026
Reviewer name: Robert
5 out of 5 stars
5 out of 5 stars review

Perfect for outdoor gatherings

Love the Gazebo. Went to gather fairly simple but make sure you have at least 2 people setting up studs. Making small changes as we wanted it closed in from mosquitos and snow so we can still grille in winter.

Review from backyarddiscovery.com
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Jul 16, 2026
Reviewer name: Rob C
5 out of 5 stars
5 out of 5 stars review

Perfect Pool Side Gazebo

Great gazebo and the perfect size for our space. Straight forward instructions allowed my wife and I to assemble this in a day. Quality materials and I hope it lasts a long time.

Review from backyarddiscovery.com
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Jul 11, 2026
Reviewer name: B Reinke
5 out of 5 stars
5 out of 5 stars review

Shade, comfort and style

We purchased about a month ago and are so happy that we did! We put this on a lake lot that we own and other owners are now looking to also purchase one for theirs!

Review from backyarddiscovery.com
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