Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Zion Fabric Storage Sectional with Pullout Bed for
Zion Fabric Storage Sectional with Pullout Bed
Back to item details
3.9 out of 5 stars
stars
45 ratings33 reviews
  1. 5 stars60% (27)
  2. 4 stars11% (5)
  3. 3 stars7% (3)
  4. 2 stars7% (3)
  5. 1 star16% (7)

Member photos

Sort by |
Showing 31-33 of 33 reviews
Jul 13, 2023
Reviewer name: Idk123
1 out of 5 stars
1 out of 5 stars review

Nice couch bad delivery

they delivered it 3 hours earlier than my scheduled appointment while I was asleep and I’m missing the entire left side of my sectional. I only have the ottoman and middle sectional ,other than that the couch is comfortable but I am beyond annoyed for the amount of money I spent and time it took for them to ship it incorrectly

Helpful?3WY7OVT90E9V15024021263
reply from Abbyson Living

We apologize for any inconvenience you experienced. Please contact our dedicated customer experience team at (888) 406-0838 so we can address your concerns personally. We value your feedback and aim to provide a satisfactory resolution. - The Abbyson Team

Dec 21, 2023
Reviewer name: Dissatisfied Member
1 out of 5 stars
1 out of 5 stars review

Missing couch

I ordered my couch on November 10th, and it was supposed to be delivered by December 1st. It is now December 21st, and there is still no couch. I have called several times between now and then and was told they couldn't order a replacement until after December 18th. Called after December 18th and was told the couch is now out of stock, so they can't replace the couch. I see another member is having the same problem. Seems to me like a scam at this point. Still no resolution to the problem.

Helpful?3WY7OVT90E9V15024021263
reply from Abbyson Living

Hi There, We're deeply sorry to hear about the issues you've experienced with the delivery of your Zion Stain-Resistant Sectional. It's completely unacceptable for you to have been waiting this long without clear communication or a resolution. We understand your frustration, especially after being informed of the stock issue after such a delay. This is not the experience we want any Member to have. Please contact us directly at (888) 406-0838 so we can prioritize your case and work towards a satisfactory resolution. Your trust is important to us, and we're committed to earning it back. - The Abbyson Team

Dec 20, 2023
Reviewer name: NOT PLEASED
1 out of 5 stars
1 out of 5 stars review

EXTREMELY DISAPOINTED

This review is not based on the product because I have NOT yet receive my order. I placed my order on November 14th, 2023. As of today, December 20th, 2023, I still have NOT received my order. I have called, over 5 times, and there still is no resolution. I n the mean time, I am assessed interest on my account for items I do not have in my possession. I like SAM's product but unfortunately, there delivery system taints my overall opinion of SAM's reliability

Helpful?3WY7OVT90E9V15024021263
reply from Abbyson Living

Hi there, We're extremely disappointed to hear about your experience with the delivery of your Zion Stain-Resistant Sectional. It's completely unacceptable for you to have waited this long without receiving your order or a satisfactory resolution. Please accept our sincerest apologies for this situation. We want to get this resolved for you as quickly as possible. Could you please contact us directly at (888) 406-0838 so we can prioritize addressing this issue? Your satisfaction and trust are incredibly important to us, and we're committed to restoring both. - The Abbyson Team