I not only gave it 5 stars for quality but also for customer service. We had to columns that had split at the bottom. My husband was concerned as they were the wait bearing columns. He called on a Saturday late afternoon expecting to get a recording. They answered and said they would send both columns right out. On Monday we received the notification that they had sent them FedEx 2 day. This was not expected. We had to get in touch with them with 2 more questions… my husband emailed at 11pm and had a response by 9:30 the next morning. We will be buying another gazebo to cover our deck. The quality is excellent and the instructions are thorough. My husband would rather read the instructions but when he didn’t understand something the app walked him through it. My husband takes his time but the picture shows the progress right now. We highly recommend this company and their products. Just save us a 20x12 for our deck when we need it lol Thanks VP

[This review was collected as part of a promotion.] Takes definitely more than one day to put together. Loved the pre-drilled holes. Remodified the roof trim to underneath the tin roofing instead of over the top. Pieces of lumber need to be marked a little better. Though now that it is complete it adds more appeal to our yard.

Save yourself a lot of time and money and build your own. This is all cheap 1" wood. You have to spend an hour finding 5 different numbered boards, numerous numbered nuts and bolts, to bolt them all together to make what should be just a 2x6x14 to save them on shipping costs. Wood scratches and mars easily when assembling making it look terrible before it's even up. Sheet metal is cheap and thin and arrived dented. Nothing lines up like it's supposed to cheap 1" wood warped and bowed immediately after short, which took an hour to sort into numerical pikes of wood and hardware. I am amazed at all the 5 star reviews, they must be fake. I'm a contractor and could have bought nice redwood and sheet metal and been done eith my own in a two days. 6x6s are fake and hollow inside, pre drilled holes don't line up, metal sheets don't line up. This was a mistake.

The gazebo is beyond our expectations. My husband easily put it together over a weekend and only needed a few friends to help when it came time to “raise the roof.” Between the printed instructions and the app called “Bilt” he didn’t have any trouble at all. It is a great space for our large family to relax in the shade or to listen to the rain on the metal roof. We love our gazebo. It’s well worth it.

First bit of advice is don’t print using dark ink on a clear plastic bag when the contents of the bag are the same color as the ink. Second, the manifests detailing what each box contains should all be accessible without having to open each box. This would allow people to strategically unpack things and organize them. I just started assembling today so I will update the review as I progress.

I’m so thrilled with my new gazebo! So much better now that we have great shade to make the yard more comfortable! I paid someone to build it and he did a great job, and it did take some time to grade it properly, pour thr concrete and anchor everything!

I received this a week ago. Nearly have it complete. Directions pretty good. Pretty apprehensive about weather asm. parts would fit. Everything does, amazing with the amount of predrilled holes all being right on. Only issue was 2 roof rafters on 14" side had purlin holes off location, wasn't a big deal. Can't wait to start using.

[This review was collected as part of a promotion.] We bought this Backyard Gazebo from Lowe’s last Spring to have it ready by summer. It arrived on time and we stored it in our garage until we were ready to put it up. It took us a long time to put together because we are not builders of any sort. Our son did come and help, he is not a professional builder but he is able to do much more than my husband and I could. We worked around his schedule. It helped that we organized the wood and hardware so we didn’t have to search for pieces when we needed them. We finally got it up and we’re very pleased. Our children and grandchildren were able to enjoy the shade by the pool. I highly recommend this gazebo. However, to save time, I would gladly pay the service fee to have someone experienced put it together. If you are good at this sort of thing you could do it with at least two others helping. The directions are easy to follow and perfect to create a beautiful gazebo. The wood is beautiful and it is sturdy and the beautiful metal roof does not leak in heavy rain. We were impressed with how all of the pieces fit together.

This gazebo is built like a tank. Took about 12 hours to install, but definitely worth the effort. We now have a focal point in our backyard that everyone is asking about, and could not be more excited to use it all Summer! A bit bummed it is not pre-sealed but other than that no complaints.

[This review was collected as part of a promotion.] This structure should be durable for many years. The wood is beautiful and I applied sealant. When it does rain in Phoenix the wonderful sound hitting the metal roof is very relaxing. The assembly was challenging but with 3 people working together it was complete in one weekend.