Who is responsible for packaging, my gazebo was missing 170 pieces! When I called BD they were nice and shipped all but 1 piece out. The main piece, it was the 1st part I ordered and it is the most important part. The roof support was not included in 3 orders. I can't send it back because the frame is assembled, I still have to pay the contractor even though it's incomplete and once I receive the part sometime next week (it's Friday and BD shipping department is closed), I still have to get back on the contractor's schedule and pay them all over again!!! This has been a NIGHTMARE!!!!!!! Be skeptical when ordering this horrible puzzle. Oh and so many pieces of the wood are bowed, if you can call it wood. I'M FURIOUS!!!!

Great product, wonderful directions. Not easy to assemble, but thats because its big and heavy. they give you all the measurements you need and the certainly were accurate. I did have to redadjust one of the predrilled holes bjt no biggie. I would have liked a portion on making footers for it, but thats not really part of the product. maybe a reminder that permits are required as well. would recpmmend

This gazebo is beautiful. It has easy to follow instructions, all the birds and hardware are numbered and every piece was there. I’m very impressed with this company. My husband and I mostly did this project with the exception of people helping hold. And we’re still married!!!

I just finished building the gazebo. All the parts (wood & metal) arrived undamaged then inventoried. Everything was there. My 10' x 10' gazebo is sturdy and beautiful. The company ensured that all the material is top grade and built to last. I'm more than happy that I chose Backyard Discovery and their gazebo. No regrets. One suggestion - the four ridge caps slide up, so ensure that there are no obstructions (e.g., trees, buildings, etc.) that would block their initial installations.

I do not recommend this pergola and this is why. The tin roof builds up condensation and will drip. What's the point of a pergola when this happens. I have had previous pergolas from this company and loved them but this time I went with the tin roof and big mistake. Very disappointing and wish I never purchased this product.

I purchased this gazebo on June 19th and was scheduled for assembly on July 4th. I thought it was unusual to schedule for the 4th of July, then received a call cancelling the appointment. I understood it was a holiday, so I did not think much of the cancellation. I was rescheduled two other times and today August 11th, when the company was finally supposed to come to assemble my gazebo, they called an hour after their estimated arrival time to cancel the service once again. The company could not even reschedule my appointment. The company subcontracted to do the assembly service does not even do a good job communicating with customers and I had to be the one following up to get on their schedule. Save your time and hire a professional.

We bought this 12x12 back in August of 2025. It was a bit of a challenge for my wife and I to put together but we did it the right way. We stained every piece and took the time making sure it was correct. Everything was labeled correctly and every piece went together as noted. Plenty or hardware and Zero surprises. Be patient and you will have no problems. Now we are just enjoying the finished product. Highly recommend.

Had my 12x16 Barrington gazebo installed, they did a very good job took almost all day with 2 1/2 men. I have now completed installation of tv with swing up mount, ran electrical conduit paint black, installed two electrical box's for power for tv and electrical box provided on post. Also installed 52” outdoor ceiling fan and a 120” crank down shade to block the sun in the afternoon. Very pleased the way it turned out.

The Barrington 10 x 10 did not disappoint. It's every bit as described. Quality materials. Easy to follow instructions for building. I do wish there was an option to purchase pre-sealed...that extra step is important. But, overall really happy with the gazebo.

The gazebo is so gorgeous and we have received so many compliments. The quality is outstanding and we are so pleased with our purchase.