Hi Christina, Thank you for sharing your experience with your Bentgo Stainless Steel Water Bottle. We’re sorry to hear that the straws didn’t hold up as you expected. All Bentgo items are backed by our warranty, and our team would be happy to help with a replacement or provide guidance on proper care to extend the life of your product. Your feedback also helps us continue improving our designs. Please contact us directly at support@bentgo.com or 657-275-3738 so we can assist. Having your order details handy will help us resolve this quickly. Thank you again for letting us know. Thank you, Jessica Bentgo Customer Support

Hi AlexisF, Thank you for sharing your experience. We’re sorry to hear that your Bentgo Kids Water bottle is hard to drink from. We know how important it is for little ones to stay hydrated without frustration, and we’re here to help. The bottle is designed with a leak-proof lid and a safe-sip spout featuring a bite valve with a slow-flow opening. This design helps ensure water comes out gently and safely, while the fold-down straw keeps the spout clean when not in use. If your child is having some difficulty with the straw, here are a few tips that may help: -Make sure the straw and all components are securely attached and free from blockages. -Clean the straw and bite valve thoroughly with warm, soapy water to remove any residue. -When biting down on the straw, remind your child that it may take a little pressure to release the liquid. Many kids get the hang of it quickly with a little practice, but if the challenge continues, please don’t hesitate to reach back out. We’ll be happy to assist further and make sure your Bentgo Kids Water Bottle works perfectly for your family. Please feel free to contact us directly at support@bentgo.com or 657-275-3738, and we’ll be happy to assist. If you have your order details available, that will help us get things taken care of more quickly. We truly appreciate you bringing this to our attention and hope to connect with you soon. Thank you, Jessica Bentgo Customer Support

Hi, Thanks for sharing your experience with your Bentgo Kids Stainless Water Bottle. We’re glad you like its design, and we’re sorry to hear you’ve had trouble with the lid staying securely closed. We take feedback like this seriously and would really appreciate the opportunity to learn more about the issue you encountered. Bentgo products are backed by our warranty, and our team would be glad to help find a solution for you. Please feel free to contact us directly at support@bentgo.com or 657-275-3738, and we’ll be happy to assist. Your feedback also helps us improve our products for everyone. If you have your order details available, that will help us get things taken care of more quickly. We truly appreciate you bringing this to our attention and hope to make this right for you. Thank you, Jessica Bentgo Customer Support

Hello, Thank you for your feedback on your Bentgo Stainless Steel Water Bottle. We’re so glad these have been your go-to bottles for school! We also appreciate you pointing out the challenge of thoroughly cleaning the lid, as this is valuable feedback for us. All Bentgo products are backed by our warranty, and we’d be happy to help. Our team can provide care and cleaning guidance and look into the best way to address your concerns. Please reach out to us directly at support@bentgo.com or 657-275-3738. Having your order details handy will help us assist you more quickly. Thank you again for bringing this to our attention, we appreciate the opportunity to help. Thank you, Jessica Bentgo Customer Support

Hello Sheila, Thank you for sharing your experience with your Bentgo Stainless Steel Water Bottle Set. We’re sorry to hear that the bottles have been difficult to drink from, especially for your 2-year-olds. We understand how frustrating it must be when a product doesn’t work well for you or your little ones. We’d really appreciate the opportunity to make this right and learn a little more about what you’re experiencing. Our Bentgo products are backed by a warranty, and our team would be happy to help find a solution that works best for you. Please feel free to reach out to us at support@bentgo.com or 657-275-3738. If you have your order details available, please include them so we can assist you as quickly as possible. Thank you again for bringing this to our attention. We hope to hear from you soon and have the opportunity to improve your experience with Bentgo. Thank you, Jessica Bentgo Customer Support