Let's hope you don't need parts or warranty trying to get ahold of someone to process is next to impossible. They email but don't answer the phone. Been chasing around parts for over 2 weeks now and still no luck.

Was easy to assemble other than the bottom part where the plastic attaches, pay attention to the orientation, we ran out of a few bolts and washers. Worth it to see our kids smile ! Very sturdy !

Swing set it great! Castle is big and sturdy. The slide is fast so we will have to put some sort of cushion at the bottom. Not easy to put together by any means, have help, a lot of time, and patience.

This thing is awesome! It's definitely a beast to assemble but the instructions are very detailed. It's commercial playground quality at a great price. The kids are loving it!

While there is a "lot" of assembly required, the instructions and organization of the parts and hardware is 1st rate. The instructions are easy to understand and cover everything. The parts and hardware are well marked to correlate with the instructions. There were even a bag of extra hardware (bolts, washers and nuts) of all the various sizes which came in handy when one of the bolts was apparently stripped and broke off when tightened - found the replacement in the "extras" bag. Everything appeared to be well thought out.

It takes 3 people and a lot of patience to put this together!!! The roof of this was by far the hardest part to put together!!! I think it should be put of the poles before you ever put the on the swing set!!!! But once it is all put together it is worth all the effort !! Kids love it !!!

I'm extremely disappointed with this purchase due to ongoing delivery failures. The swing set was originally scheduled for delivery last Monday, but on that day the shipment was mishandled and sent from Pennsylvania to Virginia instead of New Jersey. After that mistake, I was told it would arrive the next day (Tuesday), but it did not. Then it was rescheduled for Friday, but it was delayed again due to weather. I was then assured it would arrive Saturday, yet once again it did not show up. As of now, it still has not been delivered. This swing set was purchased as a Christmas present, and with Christmas just two days away, this has completely ruined the purpose of the gift. The repeated delays, incorrect routing, and lack of reliable communication are unacceptable for a large and expensive item. I expected far better service and logistics. Based on this experience, I would be very hesitant to order again.

Easy to follow setup on youtube and very good explanation

we just purchased the lifetime castle playset...the roof...slide and hardware were missing....sams is sending replacement and picking up the other one....alot of waiting and miss communication....hopefully it gets here soon....will update review when we have it....

We purchased this, and we love it. I will recommend having someone put it together for you. Pay the extra it’s worth it. Took my husband awhile, with watching you tube and friends over to put together. We live on a tiny street. 3 year olds to 11 year olds are loving it. It can have multiple children play on many different areas. Best purchase ever made. Seems durable enough to last for years. Definitely recommend any family with small children to buy. It’s a investment. We do plan to use it for many years. Kids don’t want to watch tv they want to play outside. And I’m going to say a few dads “tested” the slide out. Seemed to hold that higher weight just fine.