Hello, thank you for letting us know about this, and we are genuinely sorry to hear about the issues you’re experiencing after just one use. We understand how frustrating it can be when a unit isn’t functioning properly. I have passed your feedback along to our quality control team to ensure we are producing the best units possible. Please contact us at 1-855-944-3571 or support@wpowereq.com so we can assist you with repair options and help make things right. Thank you, Cam - Westinghouse

Hello, thank you for sharing your thoughts! We’re glad to hear you’re looking forward to using the unit this winter and that it seems like it will be easier on your back. Once you’ve had a chance to try it out, we’d love to hear how it performs. If you have any questions in the meantime, please contact us at 1-855-944-3571 or support@wpowereq.com — we’re happy to help. Thank you, Cam - Westinghouse

Hello, thank you for your initial review! We look forward to hearing your thoughts once you have had a chance to fully utilize the WSnow11S 24V! If there is anything we can do to help, please let us know at 1-855-944-3571 or support@wpowereq.com. Thank you, Cam - Westinghouse

Hello, thank you for letting us know about this, and we’re genuinely sorry to hear about your experience. We understand how disappointing it can be when a unit stops working after only a few minutes of use, especially when it was received as a gift and relied on during a snowfall. Your feedback has been passed along to our quality control team to help ensure we are producing the best units possible. Please contact us at 1-855-944-3571 or support@wpowereq.com and we’ll do our best to make things right for you. Thank you, Cam - Westinghouse