Denise, we're very sorry you're having this experience. Our Febreze AIR is an aerosol which uses a natural gas (nitrogen) as it's propellant. If you shake the can, or tilt it too far up or down when spraying, it will cause excess amounts of the gas to escape. Unfortunately once the nitrogen has been emptied from the can the aerosol spray will not work and any remaining product will remain in the can. If you have any questions for us, please give us a call at (800) 308-3279, so we can help you further.

While we can't be sure, we believe you were sharing your Febreze AIR 4 pack had cans which were half full. It may be helpful to know the space that looks empty really isn't, it's holding the invisible propellant, nitrogen gas. Your cans will spray as long as nitrogen is in the can. If there's more we can do to help, know we're by our phones every Monday through Friday, from 9 AM to 6 PM, EST. Just dial 1 (800) 308-3279 and let us know what you need.

We can help fix that, Dee. While we're not sure what fragrance refill oil you purchased, we'd be pleased to help you find the scent that fits the needs of your nose. Please visit our Febreze PLUG page, where you can discover what fragrance options we have available: https://www.febreze.com/en-us/products/products-by-type/plug-air-freshener After you find one that pique's your interest, give us a call any Monday through Friday, from 9 AM to 6 PM, EST, at 1 (800) 308-3279. We're by our phones and hoping to talk Febreze.

Our AIR Fresheners go through lots of quality checks to make sure they'll reach you in perfect condition, so this isn't what we'd expect. If you want to share more about this, just give us a call at: (800) 308-3279 - The Febreze Team

We’re sorry to hear you were not a fan of our Ocean scent, Eric. We know scent can be a preference that varies from person to person, but we want you to love every scent in the variety pack. We’d be happy to look in to this and find a scent that’s right for you. Give us a call at (800) 308-3279 and we’ll be happy to help.

Please know, Michael, each bottle of Febreze AIR holds 8.8 ounces of liquid. The remainder of the can is holding the propellant gas, nitrogen. Without allowing for the propellant, the liquid would have no way to move out of the can and into your space, helping you, "Breathe Happy." All aerosol cans hold invisible propellant, but our cans are clear, so you can see what's inside, others are opaque. If you'd like to talk to us about this, know we're answering calls from 9 AM to 6 PM, EST, every Monday through Friday. Our number is 1 (800) 308-3279.