On 09/10/22 I purchased a Sterns & Foster "handcrafted" Lux Estate Hybrid Pollock King size mattress. I purchased the expensive mattress because it's promoted as premium brand with a "sleep worry-free for a decade" 10-year warranty. I also liked the 90-day sleep trial as I have a back injury and needed to make sure my back could tolerate the new mattress. Turns out I loved it. I loved it so much I convinced my parents to buy one of their own. Fast forward to 04/10/23. (Just a little over 6 months later.) The work that the "master craftsmen" did to stitch the mattress cover was coming apart. I filed a warranty claim and was emailed a response that tells me physical abuse and damage including cuts and tears to fabric aren't covered. First off, the mattress wasn't abused, and it wasn't a cut or a tear - the stitching was coming apart at the seam in multiple areas. When I called customer service at (800)697-3249 I was told there's nothing that could be done and was refused transfer to a manager because "the decision had already been made". This is not the answer I expect from a representative of a high-end product. Honestly that's the worst answer a customer service representative can tell someone who is having problems with any product. I purchased this mattress based on the reputation of Sterns & Foster. I told the rep that I was considering finding every single website I can that advertises this mattress to leave negative reviews because the Sterns & Foster website specifically sells this product with the marketing that it is "stitched to perfection". He told me if that's what I feel like I should do - then I should do it. I let him know that I would contact the corporate office first and give Sealy another chance to resolve this concern with my mattress. I'm really surprised that Sealy would treat customers in this manner. I took a chance buying an expensive mattress because I believed that premium products are better made and I also believed that I wouldn't have any issues, now that I do it's quite disappointing. Worse than disappointing, the marketing is deceiving when the website says that the 10-year limited warranty covers "all parts of the mattress". Fast forward and I feel like I am becoming The Princess and the Pea. After writing a letter & complaining directly to the corporate office my issue was sent to the warranty escalations team who authorized replacing the mattress. On May 18, 2023 a new king size Sterns & Foster mattress was delivered to my home and the other taken away. From the first night I could tell that the new mattress did not compare to the old one in any way. I wanted to give it a little time to see if my partner also felt the same way. I checked the website and realized that the Lux Hybrid doesn't even come in the Pollack or in cushion firm anymore - just soft, medium, and firm. I never received any sort of receipt or invoice from Sterns & Foster telling me what my replacement is, but the sleep quality is nowhere near what I was used to on the previous mattress. I absolutely LOVED the first mattress and If I had ANY idea that I would be sent a completely different replacement I would have sewed the stitching that was coming apart myself rather than send it back! After reviewing the website lately, I find the new Lux Hybrid mattresses don't have the row of microcoils that the first did when I ordered it last November and I believe this is the reason it feels so different to me - because it is made fundamentally different now. I am really surprised that the warranty escalations team would not warn me of the changes to the models before offering to replace the other. I feel like I am stuck between a rock and a hard place as the delivery personnel told me that the mattress they took away would be shredded. What a waste! Other than the stitching issue it was a perfectly good mattress and one that I would much rather have than the new one that Sealy sent. And it's not just that the replacement mattress is firmer; I can feel every time my partner moves, and its hotter - I have to kick the covers off at night when I am overheating. The other one simply had a stitching issue. Now Sealy has told me there's nothing else they will do as they claim the replacement mattress sent was identical to the first. What a cheap rip-off. I even purchased a new queen-sized Sterns & Foster mattress for my guest bedroom when Sealy stepped up and said they would replace the first. I wish I would've waited, I now believe Sealy has no intention of treating their customers right.

[This review was collected as part of a promotion.] We badly needed a new mattress. I was begrudgingly looking for a new one as our previous experiences had been pretty poor. We tried so many mattresses before our last purchase, and thought we loved the one we chose. But once it was home, it felt like something completely different - in the worst ways. We tolerated it for a while because we'd paid so much for it. But it was time for a new mattress. Enter the Stearns and Foster Lux Hybrid mattress. I wasn't sure how it would feel since we didn't test it first. But it well exceeded all of my expectations. It's beautiful to look at and to sleep on. It has just the right amount of plushness and firmness. It doesn't sleep hot at all, which was a concern for us. Our regular queen sheets fit perfectly. We don't need a mattress topper! I would buy this mattress again! Highly recommend!

I have leukemia, and the medications that I must take daily have serious side effects. My joints are always painful and inflamed. Furthermore, I must sleep on my side due to a failed neck fusion. In the last twelve months, I have tried a mattress advertised as the best comfort. That didn't work at all. Next, I decided to purchase a highly advertised soft mattress with the same outcome. No rest, painful nights always! I purchased my Sterns and Foster Lux Hybrid (Soft) (LHH3) mattress in early March of 2024. From the first night, I experienced far less pain, slept better, and felt so very much better than I have in many years! This mattress is by far, the best mattress I have ever had and I highly recommend it!

[This review was collected as part of a promotion.] This is a great mattress. It's supportive and still conforms to your body. I've slept much better on this mattress since night 1. It's thick, but not so thick that sheets are a problem to keep on. Doesn't get overly hot and has made me feel so much better in the morning.

I love this mattress, and so does my back! I had back surgery and it's so hard to find a soft AND supportive mattress. I usually get either soft and not supportive, or too hard of a mattress that doesn't conform to my body. This mattress is the perfect mix between soft and supportive. The memory foam is immersive enough to cradle my body, but the coils catch my body so I don't sink and throw my body out of alignment. It's worth it!

[This review was collected as part of a promotion.] While I don't feel I have had enough time sleeping on the mattress to give all my thoughts, I believe we have a pretty solid basis so far to give our thoughts. The high mattress made me giggle, but we love it. The material looks very well made, which we love. As for the actual sleep of the mattress, it's very comfortable. The first few nights of sleep, I woke up with zero pain, which was terrific. Now the top is slightly softer than I assumed when hearing firm. The sides dip down a bit more than I would like as well. And we think it may sleep a bit warmer than our old mattress. We love the mattress, though, and are thrilled to see how we keep liking it over the next few months. I plan to do a blog post within the next few months to express our thoughts! Along with social shares then.

starts out ok, but soon becomes non supportive too soft. I do fall asleep, but wakeup in pain. I had a Tempur Pedic Adapt it was worse so a traded for the Sterns and Foster and its not much better. They are made from the same company

This RESERVE mattress lives up to all the hype. The combination of coils and memory foam equal rare all night comfort! Worth the money and the wait! Works great with Ergo adjustable frame!

[This review was collected as part of a promotion.] I have used it for almost a week and I love the way my body feels when I'm sleeping on it its so comfortable I recommend it to anybody

The mattress was just delivered yesterday so we have it for our first night and it has been awesome. This morning we did not want to get out of bed it was toooo comfy.