Hello Joel, I am sorry to hear you are having issues with your range. I see our customer service representative Genevieve assisted you with questions regarding your gas hook up and installation and our technical support agent Sharon assisted you with questions regarding the ranges broiler. If you have any more questions or need any assistance regarding your Forno range, please reach back out to us at mysupport@forno.ca or call directly at 1-866-231-8893

Hi Debra, We sincerely apologize for the inconvenience caused by the damaged parts you received. To resolve this issue swiftly, we kindly request you to contact our dedicated parts department at mypart@forno.ca. Please ensure to include your proof of purchase and specify the required replacement parts in your email. Rest assured, we will promptly process your request and ship the replacement parts to you within 48 hours, completely free of charge.