Hello, We are sorry to hear you ran into difficulties installing our laminate flooring. We always recommend watching the installation video on our website, as well as carefully reading the installation guide before starting. If you are still experiencing issues with the first couple rows, our technical support team can guide you through some tips for easy installation. As this is a thicker flooring than most on the market, it can be more difficult to click because it isn’t as flexible as thinner laminates. However, our laminate flooring has an advanced SpeedLoc™ system that should allow for easy installation. If you have any additional questions, please contact us at 1-855-250-8167 or email techsupport@selectsurfaces.ca. Thank you, Select Surfaces

We regret any challenges you've faced during installation. Defective pieces are not indicative of our usual standards. While our products undergo rigorous quality checks, unforeseen issues can occur. To ensure your satisfaction, please reach out to our customer service team at 1-855-250-8167. They're dedicated to resolving any concerns promptly, providing the assistance you need for a successful installation. We appreciate your understanding and look forward to delivering an exceptional experience for all our customers.

Hello. Thank you for the positive feedback. We're glad to hear you are enjoying your new Southern Gray Laminate Flooring. We would love to see photos of your completed project - you can share them on samsclub.com or selectsurfaces.ca. Thank you, Select Surfaces

Thank you for taking the time to share your feedback. What you described with the planks chipping during installation and the click‑lock system not engaging properly is not typical of this product, and we understand how disappointing and frustrating this must be, especially since you’ve used our flooring in the past.We’d appreciate the opportunity to look into this further and help the issues you encountered. Please reach out to our technical support team at techsupport@selectsurfaces.ca or 1‑855‑250‑8167. If possible, photos of the damaged planks can help us investigate more thoroughly. Thank you, Select Surfaces

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience. The issues you described with the tongue-and-groove system and the surface layer are not typical of this product, and we understand how frustrating this must have been for you.<br />We would appreciate the opportunity to look into this further so we can understand what happened. If you’re willing, please contact our technical support team at techsupport&#64;selectsurfaces.ca or call 1‑855‑250‑8167.<br />Your feedback is important to us, and we’re committed to helping in any way we can.<br />Thank you, Select Surfaces