Hi Didi! Thank you for taking the time to share your experience with us, we're so sorry to hear that our Eco-Friendly Bed Pillows weren't a good match. While we always strive to provide comfort for our sleepers, you don't have to feel stuck with something you don't love. You can initiate a return through Sam's Club by calling (385) 256-9674, and the team will be happy to guide you from there. Thank you again and let us know if we can assist moving forward!

Hi there! Thank you for your candid insight, and we're so sorry to hear that our Comfy Sleep Eco-Friendly Pillows weren't what you had hoped for. We expect our products to provide comfort and hold up much longer than a week, this may be a manufacturing defect and we can point you in the right direction. For assistance with a possible warranty claim, feel free to reach out to our manufacturing partner Keeco at 803-681-3047 or serta@lkeeco.com. If you'd rather not proceed with a warranty claim, you can initiate a return through Sam's Club by calling (385) 256-9674, and the team will be happy to guide you from there. Again, thank you for taking the time to provide your feedback, and we hope this information was helpful. Let us know if we can assist moving forward!