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Customer reviews for Samsung 24 cu. ft. Bespoke Counter Depth French-Door Refrigerator for
Samsung 24 cu. ft. Bespoke Counter Depth French-Door Refrigerator
4.6 out of 5 stars
stars
943 ratings943 reviews
  1. 5 stars76% (721)
  2. 4 stars16% (148)
  3. 3 stars2% (23)
  4. 2 stars1% (12)
  5. 1 star4% (39)

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Showing 401-410 of 943 reviews
Jan 29, 2024
Reviewer name: Arm79
5 out of 5 stars
5 out of 5 stars review

Great fridge!

[This review was collected as part of a promotion.] We bought this refrigerator last fall, and so far so good. I love the design and style in the ability to change the panels. The glass front makes it so easy to keep clean and I feel I do see less smudges and marks compared to stainless steel. The room inside, and the four drawers have been great and so far I feel I’ve had plenty of room for everything I need. The ice bins are a great touch and the secret door to fill water is amazing, I find us using the water pitcher feature on our refrigerator multiple times a day.

Review from Samsung US
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Jan 25, 2023
Reviewer name: TheTechChef
5 out of 5 stars
5 out of 5 stars review

I love my Samsung Refrigerator

[This review was collected as part of a promotion.] I bought this fridge the 2nd day of the new year and every day I discover a new feature that makes me happy I bought it I can’t wait to order new panels to swap the colors during the year. The built in water pitcher with infuser is the best and the two different sizes of ice is off the chain. I love it

Review from Samsung US
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Oct 28, 2023
Reviewer name: Wiz Uno
4 out of 5 stars
4 out of 5 stars review

Great fridge

[This review was collected as part of a promotion.] I bought this 2 weeks ago and it is a great fridge. Many nice features, like 2 sizes of ice cubes, auto fill pitcher and water dispenser inside a door. Had to remove a shelf to get more space for tall containers. This is the only problem.

Review from Samsung US
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Jan 29, 2024
Reviewer name: Cyn61
3 out of 5 stars
3 out of 5 stars review

Overall good!

[This review was collected as part of a promotion.] looks great and the pitcher is my favorite part. Ice maker is nice but seems to be low on ice all the time. Outside is a nice slick look. I am not pleased that the shelf's do not have more options to move in the fridge for better storage.

Review from Samsung US
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reply from Samsung Care

Greetings, We're happy you took the time to share your experience with us, and your satisfaction is our prime goal. Let us help you with your ice maker. Please see the link below about the steps if the ice maker is not making enough ice. Kindly watch the video and click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146794103, which will help our team pull up your information. ^Rainly

Sep 15, 2023
Reviewer name: Linda M
4 out of 5 stars
4 out of 5 stars review

Refrigerator great-customer service not so

We bought this refrigerator and fell in love with the features. We love the idea of changing colors. Glass is much easier to keep clean than stainless!! However one of my shelves the white decorative design is coming off. Well customer service just can’t figure out what shelf to send me… I’ve had 2 wrong ones sent after numerous phone calls. I’m at my wits end. Bottom line product is good but if you need to deal with customer DON’T!!! Deal with the problem or buy something else.

Review from Samsung US
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May 28, 2022
Reviewer name: Valuelvr
5 out of 5 stars
5 out of 5 stars review

Happy - fast delivery

[This review was collected as part of a promotion.] We ordered our new fridge from the Samsung website on a Saturday and it was delivered the following Wednesday. This replaced an old side by side refrigerator and we're so happy with all the extra space this provides. Love the features of the in the door beverage center and 2 size icemaker. Very pleased with our purchase so far!

Review from Samsung US
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Dec 15, 2023
Reviewer name: Anonymous
2 out of 5 stars
2 out of 5 stars review

WATER LEAKS or WATER, WATER EVERYWHERE

I bought this Bespoke Refrigerator 17 months ago. It has been somewhat of a disappointment, especially given the cost. Now after replacing the water filter, it will not dispense water or make ice, replaced with another new filter with the same results. Removing the filter is supposed to bypass the filter and allow ice and water to be made with UNfiltered water. Unfortunately, it also leaks water into the fridge and out onto the floor. After only 17 months, I find this unacceptable at any price.

Review from Samsung US
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reply from Samsung Care

Hello, We understand your frustration with a refrigerator that does not dispense or make ice and leaks water. Let us help. We have provided a link to help troubleshoot an ice maker not producing ice. The link includes additional resources to check the water and ice dispenser, refrigerator error codes (if any), instructions for testing or resetting the ice maker, and a video to watch from start to finish. Samsung ice maker is not making any ice: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Below is a link with troubleshooting steps to help with the leaks from the water filter. Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter You may also refer to page 66 of the user manual for other solutions when the ice maker does not make ice. https://downloadcenter.samsung.com/content/UM/202311/20231114133649358/FDR_RF8000B_DA68-04402K-01_EN_MES__CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146645435) to help our team pull up your information when you message us. Thank you. -Angelica

Oct 1, 2024
Reviewer name: Tony
5 out of 5 stars
5 out of 5 stars review

Great features and buy. Better than LG for sure.

[This review was collected as part of a promotion.] Great refrigerator by Samsung. I had a LG refrigerator before and this is 100X time from the first day I began using it since the LG had a problem from the beginning. You won't regret to get this as I am very happy with this purchase.

Review from Samsung US
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Feb 5, 2024
Reviewer name: Bella2011
4 out of 5 stars
4 out of 5 stars review

I love the beverage center!

[This review was collected as part of a promotion.] We have had the fridge for almost 1 month. I do love the glass panels to write notes on & I love the beverage center! You never know how much you are going to love something until you have it. With our old fridge, the icemaker did not work, so I had to fill a gallon jug each day for the countertop ice maker. Now when I have to use that or fill the dog bowl - it is just so easy to pour & the pitcher fills itself. I do wish this fridge could keep up with my ice use. It cannot keep up with me, I still have to use the countertop ice maker. Also, in my opinion the top shelf seems a little flimsy. I would not put heavy items up there. Also, I wish the freezer had a convenient pull out type drawer on the freezer door, like my old fridge had. I do love how you can control the fridge from the app.

Review from Samsung US
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Oct 6, 2023
Reviewer name: I_am_J5
5 out of 5 stars
5 out of 5 stars review

Awesome Replacement Refrigerator

[This review was collected as part of a promotion.] I had to purchase a refrigerator for a replacement and previously had a Samsung refrigerator that worked really well that I was happy with. But this new bespoke model absolutely blows the previous model out of the water. The beverage center is very useful especially for my kids. It also results in a sleek and modern design that compliments my kitchen very nicely. The fridge is very spacious and fits everything I need for my family of four. The freezer is adequate as well but space can be a bit tight due to the ice drawer. Overall I am very happy and definitely would recommend.

Review from Samsung US
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