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Customer reviews for Samsung 24 cu. ft. Bespoke Counter Depth French-Door Refrigerator for
Samsung 24 cu. ft. Bespoke Counter Depth French-Door Refrigerator
4.6 out of 5 stars
stars
1,021 ratings1,021 reviews
  1. 5 stars77% (789)
  2. 4 stars15% (154)
  3. 3 stars2% (25)
  4. 2 stars1% (14)
  5. 1 star4% (39)

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Showing 401-410 of 1,021 reviews
Apr 14, 2026
Reviewer name: JOANDRA
5 out of 5 stars
5 out of 5 stars review

Loved it

[This review was collected as part of a promotion.] I just love it.... Although sometimes it gets stuck the freezer lower part.. When trying to open .

Review from Samsung US
Helpful?6LQG9WDQRTK114210113426
Aug 4, 2024
Reviewer name: ValC
5 out of 5 stars
5 out of 5 stars review

Great so far.. just one small thing!

[This review was collected as part of a promotion.] Love it so far! Have only been using for a month, but I’m loving it! The beverage center is great, and the small nugget-like ice is my favorite. Lots of storage too! Only issue has been the top white panel of the ice compartment seems to be missing the stopper when opening the drawer, so it comes up with it. Not a deal breaker.

Review from Samsung US
Helpful?6LQG9WDQRTK114210113426
Jun 2, 2026
Reviewer name: Phil
5 out of 5 stars
5 out of 5 stars review

Beverage Center

[This review was collected as part of a promotion.] Great fridge. The beverage center is something I didn't know I needed.

Review from Samsung US
Helpful?6LQG9WDQRTK114210113426
Dec 1, 2024
Reviewer name: Britta
5 out of 5 stars
5 out of 5 stars review

Love it!

[This review was collected as part of a promotion.] Super happy with our purchase! Lots of room in fridge and freezer and love having the beverage station in the door.

Review from Samsung US
Helpful?6LQG9WDQRTK114210113426
Sep 12, 2024
Reviewer name: Coachwest1
5 out of 5 stars
5 out of 5 stars review

First Samsung Fridge and not Disapointed

[This review was collected as part of a promotion.] The 31cubic feet is plenty of space and love the french doors as well as the pull out freezer. The drink station with a fruit infuser is quite the nice touch and you may never look at water the same again. I would buy this again today and the Samsung app is a nice addon as well to see fridge temps as well as if the doors are left open. I upgraded to this one when the whirlpool I had for 16 years finally bit the dust and capacity and features are no comparison, I just hope we get 16+ years out of this one.

Review from Samsung US
Helpful?6LQG9WDQRTK114210113426
Jan 17, 2025
Reviewer name: El Jeffe
5 out of 5 stars
5 out of 5 stars review

Our favorite fridge ever!

[This review was collected as part of a promotion.] Had this for fridge for about 4 months. Love it! Only would add 1 thing: wish the water access door had a more convenient latch. Controls/App is terrific. Most loved is the dual ice maker. 2nd would be the self filling water pitcher. Beautiful counter depth look with no ugly handles. Easy to wipe clean. Has lots of small nook storage that we thought was weird as we discovered a few after having the fridge for a few weeks. Still the nooks are actually very handy.

Review from Samsung US
Helpful?6LQG9WDQRTK114210113426
Apr 21, 2026
Reviewer name: Whomp
3 out of 5 stars
3 out of 5 stars review

Okay

[This review was collected as part of a promotion.] Love the water feature although, changing the water filter it has broken three times now.

Review from Samsung US
Helpful?6LQG9WDQRTK114210113426
reply from Samsung

Hello Whomp, we’re happy you shared your perspective on your Samsung refrigerator and pleased to hear the water feature has been a highlight for you. If the water filter has been breaking during replacement, this can sometimes be related to filter fit or locking alignment. Relieving water pressure before removal and ensuring a genuine Samsung filter is used can help prevent the filter from binding or breaking in the housing. Fully unlocking the filter housing before inserting a new filter is also important, especially when installing updated filter designs. You can explore the full guide here: https://www.samsung.com/us/support/troubleshoot/TSG10007311/ https://www.samsung.com/us/support/answer/ANS10005090/ Please keep this reference number for your records: 1152409972. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Rachel Samsung Care

Apr 10, 2025
Reviewer name: Smartchoice
5 out of 5 stars
5 out of 5 stars review

Full of features

[This review was collected as part of a promotion.] Easy install cools quickly, love the self filling water pitcher. And the dual ice maker

Review from Samsung US
Helpful?6LQG9WDQRTK114210113426
Oct 28, 2024
Reviewer name: Samantha
5 out of 5 stars
5 out of 5 stars review

Sleek looking and great features

[This review was collected as part of a promotion.] Glad I decided on this model. Like the fact can be controlled by your phone and really like the two different ice types and the beverage outer door - very sleek looking as no handles on outside

Review from Samsung US
Helpful?6LQG9WDQRTK114210113426
Jun 24, 2025
Reviewer name: LiveNLearn
1 out of 5 stars
1 out of 5 stars review

NEVER BUY ANY SAMSUNG APPLIANCE! EVER!!

We purchased a brand new Samsung fridge and less than 2.5 years later, the fridge went out! The ice maker stopped working and the fridge and freezer stopped cooling. Samsung sent someone out a WEEK later so we lost all of our food. The compressor was replaced and it started working again but only for about 3 weeks. We just happened to ask about being compensated for food (because the info wasn't volunteered). I had to be escalated to a manager to get reimbursed for a portion of the food that was lost and I had to submit proof of the food purchased 3 times! After finally getting a partial reimbursement, we replenished the food in the fridge. LESS THAN A MONTH LATER THE FRIDGE STOPPED COOLING AND STOPPED MAKING ICE AGAIN! Samsung said no one could come out until the next week. So even though it was Samsung's fault that the fridge went out again, there was no sense of urgency to send someone out to fix it in a timely manner. To make matters worse, we had just purchased a ton of seafood for my mother's birthday celebration. Imagine how that smelled as it started going bad! When the repair person came out for a SECOND TIME, he said there was an "internal gas leak" and that the fridge wasn't repairable. Imagine hearing "internal gas leak". We're we supposed to feel safe? He even said it was still safe to drink the water. Ummmm...no! So we had to start the claims process for the fridge reimbursement and for the second time in a month, we lost all of our food plus the food for my mom's birthday celebration was ruined. When we contacted Samsung's terrible customer service department (after being left on hold and hung up on multiple times) to request a reimbursement for the food. They had the audacity to tell us that they only reimburse for food one time per device and that Samsung "isn't required to do that." Seriously???? Just so you all know, an expedited claim takes "1-3 days to review and another 3 to 5 days to issue a refund." I know this verbatim because they kept reading from the same script when I asked any question. I was then told to just go buy another fridge if I couldn't wait for the refund to be processed. Who has the nerve to say that? Samsung customer service. I almost forgot to mention how someone has been out to "repair" my Samsung washer. No, it still isn't working correctly either. So two weeks later, we are still without a fridge and we are out of hundreds of dollars in food again. This is the most draining and frustrating experience we've ever had with any appliance. You could offer us a FREE Samsung appliance at this point and we still wouldn't take it! Moral of the story: NEVER BUY ANY SAMSUNG APPLIANCE!

Review from Samsung US
Helpful?6LQG9WDQRTK114210113426
reply from SEA Care

Hi there, We are here to assist you at any time. We want to discuss this experience further with you, review other available options, and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with the reference number (1149722827) to help our team locate your information when you message us. Have a great day. -John