Hi Trace, This is not the experience we want you to have. Let us extend our help by providing the details you need for your refrigerator. Below is a link to help you with the refrigerator that is not cooling. Please note that there are hyperlinks you can click and a video you can watch for additional information. The refrigerator or freezer is not cooling at all: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151434563) when you message us so our team can retrieve your information. Thank you. -Camille

Hi Amanda, We understand how inconvenient it must be to experience cooling and ice maker issues with your refrigerator, and we’re more than willing to assist you in resolving these concerns. Please click on the article title “Refrigerator, Freezer, or FlexZone is not cooling enough” for support on the cooling issue you are experiencing. There is a video attached and embedded links — we suggest that you click on them for additional support and information. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshoot/TSG10003479/ For the ice maker concern, please follow the steps for troubleshooting and click on the embedded links for additional support. Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you need further assistance, you may contact us through the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151034859) to help our team pull up your information. Thank you. ^Camille

We understand how you feel about the freezing ice maker, Rebecca. Let us help. If your ice maker freezes over, please refer to the latter part of the guide under the "Ice maker is frozen over" section for instructions on what to do. We also suggest checking the attached hyperlink about connecting the refrigerator to SmartThings. You can access the guide through the link below. The ice bucket is stuck or has a block of ice: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1150328296 to help our team pull up your information when you message us. Thank you. -Angelica