We aim to provide you with a hassle-free experience while using your refrigerator, John. Let's help you out. If your fridge's door hinges are not aligned, you can correct them by adjusting the leveling legs. For details, turn to page 31 of the fridge's manual under "Leveling the refrigerator": https://downloadcenter.samsung.com/content/UM/202504/20250411093919642/FDR_RF8000B_DA68-04402B_EN_MES_CFR_250403.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151884908 so our team can pull up your information when you message us. Have a great day. -John

We understand your refrigerator experience was not ideal, Mo A. We want to engage in a direct discussion to know what is causing your disappointment and address any additional concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151895481 so our team can pull up your information when you message us. Have a great day. -John