Hi there, We value your sentiments about your experience with the fridge. Let's look into this. We would like to speak with you personally to better assist you with the freezer situation. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147460854, to help our team pull up your information. Have a great day! ^Chrystel