Let's go ahead and check why the ice maker is not working, John. A few things can prevent an ice machine from functioning. You might need to troubleshoot;  please follow the links below for tips. The Samsung ice maker is not making any ice: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Check this link if ice is in your bucket but won't dispense. Samsung refrigerator ice dispenser issues (Please select the best selection): https://www.samsung.com/us/support/troubleshooting/TSG01209062/ Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/ You can also click all the highlighted words in "blue." Since it will direct you to another link that might be relevant to your situation. Should you need support in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145784175, to help our team pull up your information when you message us. Have a great day. -John

Hi there, We value your sentiments about your experience with the fridge. Let's look into this. We would like to speak with you personally to better assist you with the freezer situation. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147460854, to help our team pull up your information. Have a great day! ^Chrystel