Emily, we'll make a great team in fixing your fridge - let's get started. There are a few things you'll need to check if the fridge is cooling properly. Below is a link with a step-by-step guide; Please watch the full video, and check the hyperlinks for more details. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145846668) to help our team pull up your information. Have a great day. ^Charles

Hi Jared, We would like to assist you further with your concern. Kindly let us know more about the refrigerator. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147320180) to help our team pull up your information when you message us. Have a great day, -Ernest-

Let's go ahead and check why the ice maker is not working, John. A few things can prevent an ice machine from functioning. You might need to troubleshoot;  please follow the links below for tips. The Samsung ice maker is not making any ice: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Check this link if ice is in your bucket but won't dispense. Samsung refrigerator ice dispenser issues (Please select the best selection): https://www.samsung.com/us/support/troubleshooting/TSG01209062/ Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/ You can also click all the highlighted words in "blue." Since it will direct you to another link that might be relevant to your situation. Should you need support in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145784175, to help our team pull up your information when you message us. Have a great day. -John