Customer reviews for Samsung Bespoke 29 cu. ft. 4-Door French Door Refrigerator forMember photos
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Not very user+friendly
This unit is not very user friendly. To get ice, you have to open the freezer door, slide open the ice drawer, and it usually drops ice behind the drawer. Then you can open the beverage center door to get water. My recommendation is to simulate how you would interact with the unit before you purchase and regret it afterneaa.
Hello TKAT, thank you for sharing your experience. We understand how important it is for your refrigerator to offer convenient access to both ice and water, and we appreciate you letting us know about the extra steps you've encountered. To help lessen ice falling behind the drawer, ensuring the ice bucket is properly aligned and seated level can make a noticeable difference. You may also find this short guide helpful, as it covers useful tips for ice‑related concerns on your model: https://www.samsung.com/us/support/troubleshoot/TSG10007221 If the troubleshooting falls short, we can take a closer look and help explore your options through our support channels. Facebook Messenger: https://m.me/samsungsupportX: https://x.com/messeges/compose?recipient%20id=18768513 Samsung community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please keep this reference number for your records: 1152189824 We are here to ensure you feel supported every step of the way.
MALFUNCTIONING FREEZER
I love how this refrigerator looks and how the interior is arranged. But within two weeks of receiving the fridge, the freezer began to malfunction. It started to generate frosts across all the items stored inside the freezer which would then cause one or both of the ice makers to stop making ice. Then it would randomly stop then maybe another week or two, start doing the same thing again. I'm going to call for warranty repairs.
Hello Jojo, We acknowledge the time you took to share your review of your Samsung refrigerator, and we value the details you provided about the frost buildup in the freezer and how it affects the ice makers. Frost inside a freezer can develop when warm air enters and condenses, which may interrupt normal cooling performance and ice production. Reviewing the common causes and steps to reduce frost can help maintain consistent operation. You can explore the full guide here: Frost forms in the Samsung freezer, refrigerator, or ice bucket: https://www.samsung.com/us/support/troubleshoot/TSG10007222/ When the ice makers stop producing ice, it can be related to temperature fluctuations, frost buildup, or sensor‑related interruptions. This guide walks through the key checks to help restore proper ice production. You can explore the full guide here: Samsung ice maker is not working (Ice maker is not making any ice): https://www.samsung.com/us/support/troubleshoot/TSG10002387/ If issue persist, feel free to reach us through the following channels below. Please keep this reference number for your records: 1152204514. Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Nicole Samsung Care
Great features and appearance
[This review was collected as part of a promotion.] The ice maker trays seem to have a good deal of frosting and the bins do not fill up as we had expected. The quality of ice is good but we are concerned w/the frosting and amount of ice produced. The outside is beautiful but does show fingerprints. All in all - we like the new refrigerator, our previous was a Samsung as well for 14 years.
Wonderful Bespoke!
[This review was collected as part of a promotion.] This Bespoke refrigerator is wonderful! The beverage pitcher that refills as soon as it is put back in place is very convenient and the filtered water is crystal clear. The ice in two different sizes and solidly frozen is perfect for any beverage or recipe. Both the freezer and refrigerator are large capacity and the shelving is easy to adjust. the middle drawer is easily adjusted for snacks or whatever else is best suited for the owner. On top of all that, the cooling system is very quiet and efficient. I am very thankful for my Bespoke.
Worst company and product ever….save your money
This is the worst fridge ever! Do not waste your money. The warranty is a lie. Samsung will send out a company to steal your money then tell you they can’t do the work. Samsung is horrible. Took 8 weeks lawyer year for them to honor the warranty and replace the cooling system in a 1year old fridge. Then one year later and the cooling system and ice maker go out again. Now Samsung is saying it’s still warranty but they can’t get anyone out to fix it. Even though I have found 3 companies that will fix it. Samsung is the worst company in the world to deal with when it comes to a warranty. This makes 2 years in a row that my family and I have been without a fridge for 8weeks (first time) and 4weeks so far this time and still no fridge. Honestly save your money no matter how much you like the product, because your dealing with a company that doesn’t care about you or your family’s inconvenience, they only care about themselves and they will drive you up a wall until you decide to give up and go buy something else. Take my word for it. This is a horrible investment and this is the worst company I have ever felt with when it comes to them backing there product.
Craig, we understand your experience with your refrigerator's repair was not ideal. We want to have a direct conversation with you to discuss your overall experience, review alternative fixing options, and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151944652 so our team can pull up your information when you message us. Have a great day. -John
Great Features - HORRIBLE DESIGN
2nd one we bought. Loved everything about it until you spill liquid on the bottom shelf of the refrigerator compartment. It IS NOT POSSIBLE TO TAKE THE GLASS SHELF APART TO CLEAN IT. This is seriously the worst engineering design I have ever seen in an appliance (I used to work in the appliance mfg industry). How could you design something where it is so easy to have liquid get under the glass and over the plastic but not have any way to take it apart to clean it? Did you do any real world product testing. This more than negates the other really nice features of this fridge.
Hi CJMac, We acknowledge the time you took to share your review of your Samsung refrigerator, and we value the details you provided about shelf cleaning and shelf design. Some refrigerator messes require more thorough cleaning, which means removing bins, shelves, and drawers. These parts are designed for easy removal, and following the proper steps makes the process even simpler. Please refer to the link below and select the embedded content for detailed instructions. Here is the link: Samsung refrigerator shelf/drawer removal and cleaning guide https://www.samsung.com/us/support/answer/ANS10006824/ If you need further assistance, feel free to contact us through any of the support options below: 1. Facebook Messenger: https://m.me/samsungsupport 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide us with this reference number (1152254328) when you message us so our team can retrieve your information. We appreciate the opportunity to review your feedback. Geraldine Samsung Care
Beautiful refrigeraatof
[This review was collected as part of a promotion.] Beautiful appliance. I like the automatic refill pitcher and I can infuse my water. There is more room in this refrigerator than in my older one. I like having a dedicated vegetable drawer. The clean lines inside and outside appeal to me.
Esthetically pleasing - Beverage Center 👍
Samsung girlie over here. So far so good. Replaced my family hub with this model, we love it thus far but it has only been a few days. Love love the beverage center. Having the water and ice on the inside makes for a cleaner looking appliance.Will review later with updates.
Four-door refrigerator
[This review was collected as part of a promotion.] Love my refrigerator I love the ice center two different types of ice I like the water dispenser Has a picture
Great appliances at great price
[This review was collected as part of a promotion.] It's a great refrigerator. Love the style and functionality. I love Samsung products they are smart and great looking appliances