Good day, Earl. We want you to have the best experience possible when using your fridge. There are several options for fixing the problem and correcting the temperature of the fridge. It can be resolved by adjusting the refrigerator's settings, practicing proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. Cooling issues with Samsung refrigerator or freezer: hhttps://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough What to do if your refrigerator is not cooling: https://www.youtube.com/watch?v=ogwmuhLH4G4 What temperature should I set my Samsung refrigerator to? https://www.samsung.com/us/support/answer/ANS00080450/ How to level your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00062321/ How to level your Samsung refrigerator: https://www.youtube.com/watch?v=56WIrCOKoiI If your ice maker is frozen over with a sheet of ice, please call us at 1-800-SAMSUNG. For more details, you may visit the link below. Ice maker is frozen over: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice You may also learn more on page 68 of the user manual: https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145596660) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa

Hi raja, Nice to hear the refrigerator is meeting expectations overall, and we appreciate you calling out the water tap behavior. When the water tap doesn’t dispense as expected, it’s often related to setup or flow conditions such as the water line connection, household water pressure, filter status, or control settings like Child Lock. Please check the link below and select the embedded content to learn more: https://www.samsung.com/us/support/troubleshoot/TSG10003791/ If you need further assistance, feel free to contact us through any of the support options below: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152433831) when you reach out so our team can retrieve your information. We value the opportunity to review your feedback. Geraldine Samsung Care