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Customer reviews for Select Surfaces Heritage Oak SpillDefense Laminate Flooring for
Select Surfaces Heritage Oak SpillDefense Laminate Flooring
4.1 out of 5 stars
stars82 ratings49 reviews
  1. 5 stars67% (55)
  2. 4 stars11% (9)
  3. 3 stars6% (5)
  4. 2 stars1% (1)
  5. 1 star15% (12)

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Showing 11-20 of 49 reviews
Sep 22, 2020
Mwerner
5 out of 5 stars review

Great quality, look, and customer service

We got these floors around the same time my brother-in-law had floors installed by a local company. Our floors were much thicker and seemed like much higher quality. My husband said they were easy to install so I'll have to take his word for it. Also, the color and look was exactly what I wanted. Not too dark and not too light. A nice modern tone. We've had the floors for a couple months now and they don't show dirt tracked in by my kids and have held up well so far. Finally, I was super impressed by the customer service by Select Surfaces. They were so helpful when we reached out with an issue. I would recommend them over and over!

Helpful?20ESG5J1J2N214204204686
reply from Select Surfaces

Hello. It is great to hear that you are enjoying our flooring! We would love to see the finished result. Please feel free to share some photos on our website selectsurfaces.ca/gallery. Thank you, Select Surfaces

Mar 15, 2021
Laura Gls
5 out of 5 stars review

Love this laminate!

A knowledgeable friend recommended laminate from Sam's Club/Select Surfaces; after comparing the description to other laminate sold elsewhere, I concluded that this was the best quality for the price. My interior designer friend recommended Heritage Oak. We bought the laminate online and then had contractors install in in our condo. The contractors asked if they could borrow a few boards to show other people, who were asking about purchasing high quality laminate. It seemed relatively easy to install but definitely not a DIY project for people who have never done this before. We had experienced contractors install it with new baseboards and I personally feel that I could have never done as good of a job. Anyway, it is beautiful, timeless and very good quality. I highly recommend it! The laminate looks great in every lighting.

Helpful?20ESG5J1J2N214204204686
reply from Supplier Response

Hi Laura. Thank you for writing this review. We're very glad you're enjoying your new laminate and would love to see the finished results! You can submit photos at https://www.selectsurfaces.ca/send-us-your-photos. Thank you, Select Surfaces.

Feb 16, 2021
Heidi
4 out of 5 stars review

Great Floor - Darker in Person

We have installed several colors of this exact floor in several homes. In my own home we chose Heritage Oak because it was a medium color and a classic look. Delivery was great and install is easy (have a lot of experience with this exact floor) but the color is darker in person than in the online picture. was hoping for it to be a tad lighter but overall we are happy with it and may do the same floor in the rest of the house. After installing so many colors in other homes I think Sam’s Club should carry this color IN STORE it is much more timeless than the barnwood and silver spring colors they carry. I think it would be a popular color!

Helpful?20ESG5J1J2N214204204686
reply from Select Surfaces

Hi Heidi. Thank you for your review, and we're very glad you're enjoying your new Heritage Oak flooring! For future reference, you can always order samples at https://www.selectsurfaces.ca/flooring-samples to view the flooring shades in person before selecting what shade to go with! Thank you, Select Surfaces.

Aug 11, 2021
kj
1 out of 5 stars review

Unfortunately, not this time

This is my third large purchase from select surfaces. We did our small back yard in their fake turf (which has held up well so far) and finished our entire basement floor with Select Surfaces laminate in a different type and it, too, has held up very well. We decided to redo our main level and wanted the "spill defense" type because the kitchen is included. The color is great. However, so many of the boxes arrived (we ordered a full pallet) with damaged corners. Because of that, we had to order extra. Guess what? Out of four, four were damaged. It's not like the shipping boxes were damaged. Every single time, the damage is on the upper corner, same side. I cannot stress to you how much money, time and frustration this has caused us. The pictures attached are of the replacement boxes we ordered (and paid for).

Helpful?20ESG5J1J2N214204204686
reply from Supplier Response

Hello KJ, please contact our tech support department so we can assist you with the damaged boxes at techsupport@selectsurfaces.ca or 1-855-250-8167. Thank you, Select Surfaces

Mar 8, 2024
goodfloors
3 out of 5 stars review

Looks good; durability questionable

We used Select Surfaces Heritage Oak Spill Defense Laminate Flooring on about 1200 sq ft of our main living floor and in one bedroom. Unlike many reviewers, we experienced no difficulty with installation. So far we have liked how the floor looks, but it seems we will have a problem with durability. We now have three divots in the floor that go completely through the laminate layer due to dropping small objects. The objects we dropped are: a water bottle lid, a spoon, and another water bottle lid. I feel like commercially rated flooring should not chip when you drop a spoon. So far the floor still looks good, but after a few years I wonder how many chips and divots we will see due to dropped spoons.

Helpful?20ESG5J1J2N214204204686
Dec 6, 2022
I hate this flooring
1 out of 5 stars review

Garbage

I've installed a lot of floors, once even on a wall. Only one time have I ever ran into garbage like this, and it was about 2mm thin. It doesn't stay together. Switching out multiple pieces multiple times over perfectly flat flooring... if one part goes in, the other goes out. I don't know if it's too thick or what, but this [censored] [censored] is garbage, and I take it as a personal insult that anyone would dare ask me to give them money for it.

Helpful?20ESG5J1J2N214204204686
reply from Supplier Response

Hello, We are sorry to hear you ran into difficulties installing our laminate flooring. We always recommend watching the installation video on our website or on samsclub.com, as well as carefully reading the installation guide before starting. If you are still experiencing issues with the first couple rows, our technical support team can guide you through some tips for easy installation. As this is a thicker flooring than most on the market, it can be more difficult to click because it isn’t as flexible as thinner laminates. However, our laminate flooring has an advanced SpeedLoc™ system that should allow for easy installation. If you have any additional questions, please contact us at 1-855-250-8167 or email techsupport@selectsurfaces.ca. Thank you, Select Surfaces

Nov 29, 2022
Allison
1 out of 5 stars review

horrible

Now that it’s been laid down for four months, I notice places where they have chipped!!! I love the color of the floors not the quality of them. I did my entire downstairs and this investment is going to cost me in the long run. Such a waste of money.

Helpful?20ESG5J1J2N214204204686
reply from Select Surfaces

Hello Allison, We are sorry to hear about your experience. Because the SpillDefense laminates have an AC4 traffic rating, chipping should not occur with normal residential use. However, it is still important to protect your floor by putting felt pads on your furniture and trying to avoid dragging or dropping heavy objects onto the laminate. Please check out our installation guide at selectsurfaces.ca/installation-guides for more information or feel free to email us at techsupport@selectsurfaces.ca. Thank you, Select Surfaces.

Nov 18, 2021
Bekah
5 out of 5 stars review

Great Product, Unbelievable Price

We bought & self-installed 600sq ft of this laminate throughout our basement and could not be happier! It's super sturdy product with a solid underlayment (although it does require a vapor barrier if you're installing over concrete). We were very impressed by the variation in patterns (I counted between 8-10 board patterns before they were repeated). And I love that the tone is a warm brown-- doesn't skew gray, green, or pink. The knots and patterns look incredibly real and I love that it's a very low-sheen finish and the boards are slightly textured. I have looked at A LOT of laminate and vinyl flooring and this stuff is top-notch with an unbelievable price point. Because the boards are 14mm (super thick for laminate!) you'll need a circular saw to cut this well. We couldn't get a manual lever cutter to deliver a clean cut. We also paid to have our basement concrete subfloor leveled so we could avoid creaky boards. I've attached a few photos to show it installed-- keep in mind our basement has very little natural light, so the tone skews darker. Also: my local Sam's store gave me a VERY HARD TIME when I tried to return the excess, unopened boxes. They did... eventually... but not without a prolonged, escalated conflict.

Helpful?20ESG5J1J2N214204204686
reply from Select Surfaces

Hello Bekah, It is great to hear that you are enjoying our flooring! We would love to see the finished result. Please feel free to also share some photos on our website selectsurfaces.ca/gallery. Thank you, Select Surfaces

Apr 12, 2023
Shayla
5 out of 5 stars review

Verified Purchase

Love it!

I love his floor! It looks amazing. Even my contractor said I did good. That it’s good quality and easy to do.

Helpful?20ESG5J1J2N214204204686
Jan 2, 2026
Great looking flooring
5 out of 5 stars review

Excellent Choice of flooring

This is the second home that we've purchased this select surfaces laminate flooring for and we love it. It was very easy to install and it's very durable.

Review from selectsurfaces.ca
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