Hi Miria, We can understand your point of view about the refrigerator. Let us assist you. We would love to speak to you directly and get more information about your concern. Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146168028, which will help our team pull up your information. ^Rainly