Customer reviews for Samsung Bespoke 30 cu. ft. French-Door Refrigerator forMember photos









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Stylish, Spacious, and Cool—But a Bit Confusing!
[This review was collected as part of a promotion.] First, we love the design—it’s simple but beautiful. It’s also very spacious, and we especially love the ice maker, which makes two different types of ice. It’s cool! However, one thing we’re confused about is the panel on the left door. It can fold in, but when it’s folded, cold air escapes from inside the fridge even when the doors are closed. So we have to unfold it every time to prevent cold air from leaking. I’m sure there’s a reason it was designed that way, but we just haven’t had time to read the instructions yet. Overall, we love our new refrigerator!
Beautiful with great features!
[This review was collected as part of a promotion.] We purchased this about a month ago after our fridge of only 7 years stopping cooling. This is a beautiful fridge with a thoughtful layout. The design has really made keeping and staying organized so effortless.
Cooling meets modern design
[This review was collected as part of a promotion.] Certainly. Here's a concise 2-line summary of the refrigerator review: With its sleek aesthetics, advanced cooling technology, and quiet operation, it offers an unparalleled blend of style and functionality for the modern kitchen.
I love it
[This review was collected as part of a promotion.] I bought this a month and a half ago. I love the ice maker and how it works. I love the slide out chest freezer. The front panels seem to be easier to clean than other stainless refrigerators. So far I think it is the best fridg I have ever had
Drastic improvement
[This review was collected as part of a promotion.] Bought the fridge two months ago and had been a drastic improvement over my previous appliance. Family loves the dual ice maker and beverage center. Multiple cooling zones and temperature settings are a great
Compressor and Condenser failure within one month?
So excited to buy this refrigerator and I was planning to also purchase a new Samsung stove UNTIL a catastrophic failure within one month of ownership. I'll even forgive RXO for scratching the door. Samsung gave us a small rebate for that. But when I woke up exactly 7 days ago to a warm refrigerator and freezer it became a week long nightmare of bad customer service, living out of a cooler and throwing away spoiled food, and spending $100 in ice. Luckily my meat and fish found a home in a neighbors freezer. This was really unacceptable. How about sending a new refrigerator. But no. If it is fixable we will fix it. It happened on a Friday so they said someone will be there Tuesday. I was told Tuesday since they would have to order all parts possible for a seal system issue. On Tuesday they found the condenser was defective from the factory. But they didn't bring one. They just brought a compressor. So two more days to wait. Today it was finally fixed and hopefully it doesn't break in another month. Why would I want to ever buy another Samsung appliance if this happens? Reliability is now an issue for me. I also want to be reimbursed for all the ice and spoiled food I lost. If I can get through to someone to even complain. Do you really think it is ok to let someone not have a major appliance for 7 days? Tell me why I should trust your brand anymore? So disappointed.
Hi there, We understand that your experience with your refrigerator was very unsatisfactory. We want to have a direct conversation with you to hear about your overall experience and address any other issues you may have with your fridge. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149598906, to help our team pull up your information when you message us. Have a great day. -John
Not reliable
I've had to replace 2 in the last 4 years. After I bought it I probably had 10 people tell me to never buy a Samsung appliance. I finally bought a different brand.
Hi there, We would like to assist you further with your concern. Should you need further assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149564580) to help our team pull up your information when you message us. Have a great day, -Ernest-
Leaks
I was convinced by a salesman that bespoke refrigerator was good. I purchased 6 months ago went to change the water filter now it won't stop leaking water after two days and looking into it still leaks had to leave the water off. Typical samsung fridge it is junk would definitely encourage people to look for other brands totally disappointed. And yes used OEM filter from samsung.
Mike, we understand the inconvenience of dealing with a refrigerator's water filter leak. Let us help. Below is a troubleshooting link to help when the refrigerator's water filter leaks. Please click on the embedded word. Water leaks in a Samsung refrigerator https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter I have also shared this link for tips and tricks on changing the water filter. Please select "Replacing the water filter." Kindly choose the type of water filter you have and follow the step-by-step guide. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148658158) to help our team pull up your information. Have a great day. ^Camille
Trouble, trouble!!
[This review was collected as part of a promotion.] This is a replacement for one we purchased in Feb. Now this unit is doing the SAME thing…not freezing!!! I have been u all nite trying to get a tech here after going thru all the test you need to rove I need a tech…. I NEEd A T ECH ….. NOW!!!
Hi there, We would like to assist you further with your concern. Kindly let us know more about the refrigerator. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147324245) to help our team pull up your information when you message us. Have a great day, -Ernest-
Work for 4 months...
I bought this in November 2023, and it breaks down in March 2024. the Refrigerator and freezer stopped working and all the food inside all needed to be thrown out as it was 68 degree in the fridge and freezer. The Samsung tech needs to order parts in order to fix it. I was advised it was a major part too. How can a major company like Samsung put out a product that doesn't last long. I've expected better from a big company like Samsung to have better product as I've owned their TV and monitor. This is such a disappointment.
Hi Jeff, We want to ensure that the fridge is working. Let us get the refrigerator back on track. Here is a link to help you with the fridge. Please watch the full video, follow the steps, and click the hyperlinks for further assistance. Cooling issues with Samsung refrigerator or freezer. https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146966437 to help our team pull up your information. Have a great day. ^Aloe