Good day, We are here to assist you at any time. We want to learn more about the issue with your Samsung dryer and are ready to help you as soon as possible. We recommend contacting us via the options below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149737327, to help our team locate your information when you message us. Thank you. -John