Customer reviews for Member's Mark Ultra Premium 2-Ply Toilet Paper 45 rolls, 235 sheets/roll

Customer reviews for Member's Mark Ultra Premium 2-Ply Toilet Paper 45 rolls, 235 sheets/roll for

Member's Mark Ultra Premium 2-Ply Toilet Paper 45 rolls, 235 sheets/roll

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4.8 out of 5 stars

stars187.3K ratings34.2K reviews

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Feb 12, 2026

Rebecca

1 out of 5 stars review

Used to love this brand, but the most recent purchase has been terrible to use. Breaks apart, rips unevenly. Not strong enough anymore. Was this a permanent change or a manufacturing defect? If it's permanent l, we will be switching brands.

Helpful?

reply from Consumer Relations

Good Morning Rebecca, We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. If you have a moment to call us, please keep the product handy so we can obtain important manufacturing date code information. You may reach us at 888-301-0332. We look forward to hearing from you!

Jan 29, 2026

Jack

3 out of 5 stars review

New supplier 2026. Scratchy TP. Not soft.

Ignore all reviews prior to 2026. New supplier. At least in Orange County call CA. Toilet paper is now scratchy. Before I could blow my nose with it but now it's like ripping skin.

Helpful?

reply from Consumer Relations

Good Morning Jack, We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in ore detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.

Jan 31, 2026

JOSE

1 out of 5 stars review

Not the same

I've been buying this for years and the last package I bought was significantly rougher toilet paper than before. It felt more like bargain paper towels than toilet paper. I'm definitely gonna have to buy another brand.

Helpful?

reply from Consumer Relations

Good Morning Jose, We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain pertinent manufacturing information to investigate your concerns. Hope to hear from you.

Mar 4, 2026

anonymous

4 out of 5 stars review

Good for the price

We have been buying MM TP for a few years. It is a good value but still crumbles a bit during use. We recently switched to Charmin ultra strong despite the increase in price.

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Feb 2, 2026

BARBARA

1 out of 5 stars review

I'm really annoyed that I ordered this, and they sent me Quilted Northern instead. if you can't drive to the club store to return it, they said you are stuck with it. They get to keep the price difference, too.

Helpful?

reply from Consumer Relations

Hi there. Our apologies for this occurrence. Please reach out to Sam’s Club Customer Service at 1 (888) 746-7726 to better assist.

Jan 24, 2026

ALEJANDRA

2 out of 5 stars review

Quality is down, price is going up!

Quality is going down and price is going up, listen to the other reviews, now is smaller and feels scratchy, we have been buying this brand before covid and can tell the difference in quality.

Helpful?

reply from Consumer Relations

Good Morning Alejandra, We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain pertinent manufacturing information to investigate your concerns. Hope to hear from you.

Jan 31, 2026

RICHARD

1 out of 5 stars review

Quality is not the same!

I have to agree with other reviews that the quality of this product is no longer as good. It was very comparable to the more expensive brands but now it is working it way down to gas station toilet paper.

Helpful?

reply from Consumer Relations

Good Morning Richard, Thank you for your patronage over the years and we are so sorry you had this experience. Providing our long time loyal customers with a high quality product is very important to us. We would like to find out more information so, if you have time to talk and still have the product available, please call us at 888-301-0332 at your convenience.

Feb 6, 2026

Karen

1 out of 5 stars review

Lint all over

Extreme increase in amount of lint, shredded residue all over the bathroom and floor. Happens almost everytime it is used. And it's price has risen far more than with other items.

Helpful?

reply from Consumer Relations

Good Morning Karen, so sorry you had this recent experience. We would like to find out more information. If you still have the product available, please call us at 888-301-0332 at your convenience. Thank you

Feb 25, 2026

JuneS

3 out of 5 stars review

Changed

It's not the same unfortunately. I don't hate it, but it was softer until my last purchase. Not sure if it was packaged wrong or they changed it. Unsure if I will try again or switch after

Helpful?

reply from Consumer Relations

Good Morning. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.

Mar 4, 2026

Daniel

1 out of 5 stars review

The WORST

This is the worst toilet paper I have ever used. Compares to charmin. It leaves behind clumps of tissue when you use it. It also clogs up your toilet drain, even when using it sparingly. Was told by plumber not to use it.

Helpful?

reply from Consumer Relations

Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.