Thank you for taking the time to leave your review. We’re sorry to hear about your experience and understand your concerns. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. The peeling or stringy material in your mouth is most likely loose layers of dead skin cells. It is normal for these cells to shed in very small clumps, which most people do not notice. This is typically painless and resolves within a short period. However, if you experienced numbness, we recommend discontinuing use. Your feedback is truly important to us, and we’d love the opportunity to learn more. Please call us at (800) 566-7252 so we can assist you further.

Every consumer should receive only the best products, thanks to the hard work of our Quality Team, thanks for sharing this with us, Alfredo. Because every tube of Crest Complete + Scope Outlast Flavor is filled by weight, you can be sure that your tube is holding the correct amount of product. The air you're noting is used at the end of the filling process, to clear the area that we crimp closed. We do apologize for the confusion, and hope learning this helps. If you have further questions or concerns, call any Monday-Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 492-7378.