We know how important it is to ensure you’re getting the right amount of toothpaste in your tube, and are happy to help. Please know, there are many quality checks in place to ensure only the best products reach you. The toothpaste might seem not full due to air pockets, but we can assure you that our containers are filled by weight to make certain our customers receive the full amount of product. The main reason for the air pockets is that the toothpaste is filled into the tube via the open crimped end, which needs to be sealed afterwards. The airspace ensures that the product is not in contact with the crimp during this sealing process. There is no air pressed into the product intentionally. So that we can help you further, please give us a call at (800) 492-7378.

We’re sorry to hear this has been your experience with Crest Complete + Scope Outlast Ultra Toothpaste. Our toothpastes go through many quality checks to ensure each one reaches you in perfect condition. Toothpaste may become thin and watery if it has been exposed to heat for a long period of time, however, it is still safe and effective to use. Your feedback is appreciated, and we will be sharing it with our Quality team. If you have any further questions, please give us a call at 1(800) 492-7378.