Hi Xena, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. 

Hello there, We understand your concerns about your washer making loud noises and the door not closing properly. We are here to assist you. Here is a link to help understand the noises your washer is making. Please follow the steps related to your experience, check the embedded words, and watch the video fully for more details. Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Below is a link to help find out why your washer door does not close. Please scroll down and follow the steps under "dS, d5, FL, LO, L0, dE, dE1, dE2, dC*, dC1, dL, 1dC, 1dC4, 1dC1: Door error" and watch the video included for more details. Samsung washing machine information and error codes https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150185449) when you message us so our team can retrieve your information. Thank you. -Kimberly

Thank you for sharing your experience with the washer, Gigi. We would love to discuss your washer and dryer to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146515480) to help our team pull up your information when you message us. Have a great day. ^Charles