We all know a working dryer is needed to have dry clothes, Hayley. Let us help you with this. If your dryer is heating, but the clothes are still damp, your vent is probably blocked. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. Please check this link for details. Clothes are not dry after using Samsung dryer https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly Keep your house safe and your energy costs low with a little routine maintenance. And if a crayon or some other kind of stain is all over your dryer, you'll want to clean that up before putting any more laundry in. Please check these links for details. Clean your Samsung dryer / Clean the sensor bars when Sensor Dry cycles are too short https://www.samsung.com/us/support/answer/ANS00050526/ Clean the moisture sensor on your Samsung dryer so it doesn't shut off early | Samsung US https://www.youtube.com/watch?v=lwWeL5JYNNo To get the best results when you're doing laundry, it's important to consider the weight of each load that you're washing and drying. Small, heavy items can overload your washer and dryer just as much as large, lightweight items. Please check this link for details. The best laundry load size for your Samsung washing machine and dryer https://www.samsung.com/us/support/answer/ANS00080262/ Tangled or wrinkled laundry is not attractive. Although it helps to fold your clothes or hang them, some wrinkles (and tangling) can be reduced or prevented with a few minor adjustments in how you wash. Please check this link for details. Laundry is tangled or wrinkled after washing https://www.samsung.com/us/support/troubleshooting/TSG01218323/ When it comes to doing laundry, most of us toss in our jeans and T-shirts, start the Normal cycle, and call it a day. But your Samsung washing machine can do so much more. Please check this link for details. Cycles, settings, and features on your Samsung washing machine https://www.samsung.com/us/support/answer/ANS00061937/ It's the age of connected devices, and washing machines have joined the club. SmartThings will connect your Wi-Fi-enabled washer to your home's Wi-Fi, your Samsung Account, and the internet. Please check this link for details. Use SmartThings to control your Samsung washing machine https://www.samsung.com/us/support/answer/ANS00082522/ Try the steam function on your washer to tackle those extra nasty stains. With this setting, steam is released in the drum, so every item in the load is thoroughly saturated for a deep clean. Please check this video for details. How to use the Steam Clean feature on your Samsung Washing Machine | Samsung US https://www.youtube.com/watch?v=Jcdlghdk_Mk Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145363573) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

Greetings! Congratulations on your brand-new Samsung washing machine. Should you need support in the future, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146048197 to help our team pull up your information. Leo