Markia117 It’s great to hear you’re enjoying the washer overall, though the connection part can be a bit tricky to get set up. You can try reconnecting the washer in the SmartThings app, making sure your home Wi‑Fi is a 2.4 GHz network, and restarting both the washer and router to help establish a more stable connection. Connection issues can sometimes relate to network compatibility, signal strength, or setup steps. This guide provides troubleshooting steps for appliance connectivity issues. https://www.samsung.com/us/support/troubleshoot/TSG10007360/ If the issue continues, our team would be happy to take a closer look and help with further support. Please keep this reference number for your records: 1152650836. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Samsung truly values your business. Pope Samsung Care

Hi Edsd, thank you for sharing your feedback. Your comments help us better understand our customers' experiences and how we can better support them. We've shared a resource below that may help optimize cleaning performance: https://www.samsung.com/us/support/troubleshoot/TSG10007402/ Thank you for choosing Samsung. Glaiza Samsung Care