We are sorry to hear you are not satisfied with our product, BC. Please know all Member's Mark items come with a 100% Satisfaction Guarantee. This shelving unit is rated to hold 200 lbs. per shelf when weight is distributed evenly. For maximum stability, please be sure support poles are fully seated, adjustable feet are leveled, and unit is secured to a wall using the included brackets. For further assistance, please reach out to our Member Support Team at (888) 301-0332.