Hi Porce, Thank you for your feedback—we truly appreciate you taking the time to share your experience. We’re sorry to hear that the container burned in the microwave. Please note that we recommend lifting one corner of the lid before microwaving to allow steam to vent properly and avoid pressure buildup, which can lead to damage. If you’re open to it, we’d love to help further and see what we can do to make this right. Please feel free to reach out to us at (714) 668-0300 or support@bentgo.com—we’re here to help! Warm regards, Jessica Bentgo Support