We care about the betterment of your refrigerator, Ashley. Let us help you out. Please refer to the resources below for solutions to your not-cooling fridge. Please click the link and hyperlinks and watch the instructional video for tips. The refrigerator or freezer is not cooling at all: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151969026 so our team can pull up your information when you message us. Have a great day. -John

We want to assist you in every possible way in finding the panels for your fridge. Allow us to help you. To check the availability of the panels for your Bespoke fridge, please click this link from time to time: https://www.samsung.com/us/home-appliances/home-appliances-accessories/all-home-appliances-accessories/?category_names=Refrigerators Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151969711 so our team can pull up your information when you message us. Have a great day. -John