Hello steve, We can see how steady ice availability factors into everyday convenience and confidence in your refrigerator. Ice production can slow when air enters the water line or components need time to stabilize following a filter replacement, and this is something our team has seen resolve with a few targeted checks. Air in the water system, filter seating, and water pressure all play a role in helping the ice maker operate consistently after a filter change. This guide helps maintain consistent ice production. https://www.samsung.com/us/support/troubleshoot/TSG10002387/ If the suggested steps don’t help restore consistent ice production, connecting with Samsung Care allows our team to review your refrigerator model and help determine next steps based on how the ice maker is currently operating. Please keep this reference number for your records: 1152449856. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Nicole Samsung Care

Hi Mike, Noticing items in the fresh food section getting colder than expected can make day-to-day storage tricky, so thanks for sharing what you’re seeing with your refrigerator. When food in the refrigerator compartment feels too cold, it’s often related to airflow or temperature balance inside the unit. You may check the link below and select the embedded content to learn more: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ If you need further assistance, feel free to contact us through any of the support options below: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152448782) when you reach out so our team can retrieve your information. We appreciate the opportunity to review your experience. Geraldine Samsung Care